Sales Assistant - Iceland Foods - Harold Hill
(2018-11)
- Checkout operator/cashier
- Picked packed and processed online orders accurately
- Self-service checkout attendant
- Maintained a clean and organised store environment
- Assisted customers with product locations and inquiries on the sales floor
- Replenished stock and merchandising
- Inventory Control
- Stockroom Organisation
- Shrinkage reduction and waste management
- Demonstrated adaptability by handling diverse tasks such as checkout operations, online order fulfilment, and stock management, showcasing versatility and reliability
Customer Service / Help Desk Operator - Neopost - Romford Temporary Contract
(2017-02 - 2017-03)
- Streamlined technical liaison processes, improving communication and collaboration between departments and clients
- Collaborated with technical teams to improve customer understanding and satisfaction regarding equipment functionality
- Effectively updated franking machine pricing, maintaining accuracy and ensuring compliance
Sales Assistant - T.K. Maxx - Romford Christmas Temp
(2016-11 - 2017-02)
- Efficiently managed fitting room areas, ensuring they were tidy and well-maintained to enhance the overall customer shopping experience and operational efficiency
- Provided prompt and courteous customer service, addressing inquiries and resolving issues to ensure customer satisfaction
Customer Service Representative - P. Kelly Warranties - Upminster
(2016-09 - 2016-12)
- Addressed a high volume of inbound customer calls, demonstrating the ability to manage numerous inquiries efficiently and effectively
- Provided training and support to new team members, contributing to their quick onboarding and enhancing overall team performance
Contracts Assistant - Valour Hospitality & Partners Europe Ltd - Romford
(2015-07 - 2016-12)
- Managed all contracts for 21 hotels
- Liaised with contractors, maintaining up-to-date and organised contracts; conducted credit checks using Gradon and processed credit applications
- Coordinated with external contractors, fostering strong working relationships to facilitate smooth project execution
- Maintained meticulous records of all contracts, facilitating easy retrieval and auditing
- Ensured the accuracy of all contract documentation, minimising discrepancies and potential disputes
- Liaised with contractors to keep contracts updated, reflecting changes and ensuring all parties were informed and compliant
Telephone Canvasser - Create Home Improvements - Gidea Park
(2013-01 - 2015-01)
- Consistently achieved and exceeded sales targets by employing persuasive communication techniques and in-depth product knowledge
- Maintained strict script adherence while adapting to individual customer needs, ensuring consistent delivery of key information and a personalised experience
- Utilised cold calling campaigns to generate qualified leads, consistently meeting and surpassing weekly and monthly sales objectives
Receptionist /Showroom Host - Lookers Toyota - Romford
(1999-01 - 2008-01)
- Managed a high-volume switchboard, efficiently directing inbound calls and ensuring prompt communication, optimising team response times and enhancing overall operational effectiveness
- Provided refreshments and relevant information to waiting clients, improving customer satisfaction and creating a comfortable and informative experience
- Supported team administrative requirements by undertaking a range of clerical tasks, ensuring smooth office operations and providing efficient support to staff members
- Utilised strong organisational skills to manage a visitor pass issuance system, enhancing security measures and ensuring accurate record-keeping for all visitors
