Kelechi Wilfred

As a hobby and career I am passionate about, I have over six years experience in care. I am an organized, compassionate, caring, and supportive personal support worker. Always happy to put smiles on my clients' faces while providing person-centred care, and, upholding their dignity as I carry out required routine tasks.

Being an energetic and enthusiastic worker, I contribute extensively to teamwork, always willing to assist in a cheerful and happy demeanour.

In the course of my experience in this sector, I have gained several skills relevant for the role such as; exceptional inter-personal and communication skills, empathy, patience, good listening and writing skills, ability to remain calm in stressful situations, attention to details, ability to work in partnership with colleagues, medical staff, clients, and their relatives hence, build trust and strong relationships, to mention but a few.

Personal Support Worker- Care Outlook. Botley, Oxford. June 2023 till date.

• Supporting clients with all aspects of daily living and routines. From personal care to emotional and physical support, etc.
• Support with medication, ensuring clients’ medication and care plans are followed strictly.
• Follow safe lifting and handling techniques according to clients' lifting instructions in care plan.

• Providing care for the benefit of the patient’s comfort and well-being during their stay in hospital.
• Maintain tidiness and cleanliness of areas and equipment as instructed.
• Measuring and recording vitals.

• Actively listened to high net worth clients, to fully understand their requests, offer tailor made services/solutions that addresses their concerns.
• Win/convert new accounts and resuscitate dormant relationships of HNIs
• Market, cross-sell & upsell the bank's products to both existing and new to bank customers.

• Managed and coordinated sales/marketing activities of staff within the branch
• Monitored the branch's books and guided/advised staff accordingly for profitability.
• Managed and deepened relationships with existing and prospective customers

SME Relationship Officer- Union Bank of Nigeria Plc - Port Harcourt. August 2015 to February 2016

• Onboarded quality SME relationships with the bank for both low-cost deposits and quality risk asset creation.
• Managed and deepened relationships with existing and prospective customers to increase stickiness.
• Booked quality assets and ensured effective portfolio monitoring. Actively listened to customers to fully understand requests and address concerns.

Relationship Officer, Diamond Bank Plc. - Port Harcourt, Rivers State, Nigeria. October 2012 to July 2015.

• Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities.
• Acquired and maintained detailed market, product, and service knowledge to maximize sales opportunities.
• Leveraged working knowledge of banking products to create new client relationships.

• MBA Business Administration. ESUT Business School - Enugu, Nigeria. 2019.
• Bachelor of Science in Biochemistry. Enugu State University of Science and Technology Enugu- Enugu, Nigeria. 2005.
• Senior School Certificate Examination SSCE. Marist Comprehensive Academy. Abia state, Nigeria. 2000.
• First School Leaving Certificate. St. Leo's Nursery and Primary School - Lagos. 1994.