Kelley Pinnick

Detail-oriented professional with a strong background in administration, communications, and stakeholder management. Acquired level 7 CIPD qualification in May 2026. Experienced in supporting executives, managing complex calendars, high demand office management, organising events, and coordinating with international teams. Proven ability to handle confidential documentation and streamline operations using digital tools.

Executive Assistant/Office Manager at XS Global (2025-09 – Present)

• Manage complex calendars for two directors and coordinate end-to-end travel and expenses for five executives, ensuring smooth scheduling and compliant, timely reimbursements
• Oversee daily office operations and vendor coordination while liaising with home office in the US
• Support company-wide rollout of SAP Concur, including training, SOPs, and ongoing troubleshooting
• Handle all Companies House filings and corporate administrative requirements, maintaining accurate records and full compliance

Human Resources Administrator at Fantail Cafe (2025-04 – 2025-08)

• Lead recruitment processes, including sourcing, interviewing, and onboarding new staff
• Drafted and managed employment contracts in compliance with UK labour laws and internal policies
• Managed the development of staff training materials and onboarding modules, including designing a comprehensive handbook and staff guide to support consistent learning, role clarity, and long-term professional development
• Supported application to become a licensed UK visa sponsor and manage all work experience processes

Customer Success Manager & Sales Development Rep at Market Insight Media (2024-05 – 2025-05)

1 year contract

• Drove membership sales including retention, renewals, and acquisition of cold leads
• Developed a comprehensive communications and marketing calendar, improving customer success journey and onboarding of new members
• Supported implementation of Monday.com, boosting team efficiency in email communications and customer relations

Energy Management Consultant at NUS Consulting (2024-01 – 2024-05)

• Managed client relationships, providing expert advice on energy procurement strategies
• Prepared and oversaw tenders, facilitating collaboration between clients and internal teams to streamline operations
• Drove carbon emission reduction strategies across Scopes 1, 2, and 3 by introducing clients to renewable purchasing and partnerships in solar and demand response

Family Caregiver/Yoga Instructor/Travel Break (2023-02 – 2023-12)

• Provided care to relatives, worked as a yoga instructor, and spent time travelling in South America

Associate Program Manager, Beneficial Electrification, EV at ICF International Consulting (2022-01 – 2023-01)

• Coordinated the implementation of utility make-ready EV infrastructure incentive programs, exceeding client timelines for qualifying and onboarding leads
• Increased program participation by hosting meetings and developing strategic content
• Developed SOPs and user guides that streamlined stakeholder engagement

Relocation (2021-10 – 2021-12)

• Moved from one state to another and took a few months to find a new role

Launch and Field Operations Manager at Allstate (Avail Carshare) (2019-08 – 2021-09)

• Spearheaded the successful launch of a startup product, Avail Carshare, in three U.S. markets and oversaw post-launch field operations
• Drove an increase in platform traffic by developing and implementing a compelling content strategy, contributing significantly to company growth
• Developed and implemented comprehensive FAQs and SOPs that streamlined vendor interactions

Locations and Partnerships Coordinator at Zipcar (2018-01 – 2019-08)

• Cultivated and managed key vendor and city relationships, leading to increased service reliability and customer satisfaction
• Leveraged GIS software to analyse location utilisation data and optimise strategic vehicle placement, identifying underutilised locations and relocating vehicles to high-demand areas

Postgraduate Diploma in Global Human Resources Management – London Metropolitan University (2025-02 – 2026-01)

Master of Arts in Sustainable Urban Development – DePaul University (2016-06)

Bachelor of Arts in Science, Technology, and Society – Butler University (2014-06)

Bachelor of Arts in Spanish Language – Butler University (2014-06)