Rinu Tuladhar

I am a detail-oriented and organized professional with a strong financial background and exceptional multitasking abilities. With previous experience in travel consultancy, I bring a courteous, patient approach to client interactions while ensuring high levels of service. Having successfully completed my AAT Level 2 Certificate in Accounting through self-study, I am highly motivated to apply my accounting skills to a part-time bookkeeping role.

I am eager to contribute to an organization that offers opportunities for growth and professional development.

Branch Manager - Lycafly

(2014-06 - 2024-12)

• Managed travel consultant duties such as booking flights and holiday packages, preparing itineraries, and confirming bookings.
• Issued tickets using Amadeus and Sabre, and arranged visas for multiple countries.
• Delegated tasks, ensured target achievement, and maintained a smooth workflow in the branch.
• Promoted sales by suggesting marketing strategies and managing customer relations.
• Used Penguin (Accounting system) to print receipts, print daily reports, check the sales data, cash and bank reconciliation.
• Sent daily sales reports, cash position sheets, PDQ reports, and petty cash expenses reports to Head Office.
• Managed cash flow and ensured cash reconciliation.
• Maintained and reconciled petty cash records.
• Delegated tasks and responsibilities to colleagues, ensuring efficient branch operations.
• Ensured all orders and instructions from Head Office were followed within the branch.
• Handled customer disputes, resolving them within the branch to maintain high satisfaction.
• Led the team to meet branch targets, ensuring goals were consistently achieved.
• Fostered strong relationships with customers and colleagues to enhance the working environment.
• Promoted branch sales by delegating tasks like distributing leaflets, changing window adverts, and brainstorming ideas for marketing.
• Coordinated with relevant departments to ensure the smooth running of the branch and resolved any operational issues.
• Managed branch supplies, including stationery, cleaning materials, and toiletries, and placed orders as needed.
• Responsible for hiring and managing the cleaner, ensuring timely payment on a weekly basis.

Travel Consultant - Indra Travel Ltd.

(2012-10 - 2014-05)

• Booked short and long-haul flights, coordinated holiday packages, and arranged visas.
• Communicated with clients via walk-ins, telephone, email, and website inquiries.
• Provided expert recommendations based on client preferences and ensured timely payment collections.
• Promoted travel insurance and the company's services at events and in publications.

Field Sales Assistant - Cobra Group, Innovation Marketing Ltd.

(2012-01 - 2012-03)

• Delivered face-to-face presentations and closed sales.
• Worked as part of a team to achieve weekly sales targets.
• Provided excellent customer service and shared sales techniques with team members.

Assistant & Bookkeeper - Raxwell Ltd

(2009-11 - 2011-07)

• Assisted with bookkeeping tasks and maintained accurate financial records.
• Supported team members with general administrative duties.

AAT Level 2 in Accounting - Accounting (2022)

MSc - Finance - Leeds Metropolitan University (2007 - 2008)

Bachelors - Business Studies - St. Xavier's College (2003 - 2006)