Brokerage Officer - London Borough of Lambeth Council - London
(2021-08)
- Support the Brokerage Manager through administrative support and organisation ensuring that work flow is in order and cases are uploaded and closed effectively on Mosaic.
- To communicate appropriately and effectively on the telephone or by email with a wide range of internal and partnership service teams, departments, and external care providers.
- To ensure accurate and prompt data updating/ processing across appropriate H&F internal and provider systems. To process referrals promptly and within agreed timeframes. To ensure value for money is obtained within contractual arrangements when supporting the facilitation of nursing and residential care packages/placements.
- To accurately record, broker and update associated systems promptly and in line with departmental procedure.
Social Care Assessor - London Borough of Newham Council - London
(2021-02 - 2021-08)
- Completing Care Act assessments and Mental Capacity Assessments
- Responsible for completing welfare and safeguarding visits liaising with relevant professionals
- Managing and delivering case work
- Working collaboratively with other Brokerage teams ensuring/identifying suitable support options or services from a variety of organisations that are available to meet residents support needs via support plans.
- To ensure providers are supported to improve the quality of their service and delivery.
- Managing budgets and ensuring residents meets the criteria for service and support.
- Signposting organisations/professionals or residents to suitable support services when required.
social Care Assessor - London Borough of Royal Greenwich Council - London
(2020-08 - 2021-02)
- Process inbound referrals to social work team, assess and triage case before workflow approval.
- Collating and assessing vulnerable adults in the community via initial contact (telephone) and visits (field work).
- Responsible for working with other communities in carrying out safeguarding duties and referring to the agency/professional that will provide the best care.
- When receiving inbound calls I would be using the system of cisco to operate the telephone network
- Completing assessments and making recommendations
Mental Health Resilience Worker - London Borough of Tower Hamlets - London
(2019-09 - 2020-07)
- Processed inbound referrals for vulnerable adults diagnosed with mental health issues assess and triage case before workflow approval. Using systems like Frameworki and Mosaic, in putting and updating the system.
- Provide support and encouragement to mental health clients to make their own decisions and informed consent.
- Reviewing cases and liaising (signposting) with other professional agencies to take preventative action through identifying signs that signal a negative impact to a client's wellbeing.
First Response Officer - London Borough of Tower Hamlets - London
(2018-09 - 2019-09)
- Process inbound referrals to social work team, assess and triage case before workflow approval.
- Collating and assessing vulnerable adults in the community via initial contact (telephone) and visits (field work).
- Responsible for working with other communities in carrying out safeguarding duties and referring to the agency/professional that will provide the best care.
- When receiving inbound calls I would be using the system of cisco to operate the telephone network
Health and Well-Being Assessor - London Borough of Croydon - London
(2018-01 - 2018-05)
- Assessing adults who have been discharged from hospitals and putting together care packages with other support from external agencies to support their needs.
- Using systems like Rio to put data and updating the system
Health Care Assistant - Barts Health NHS Trust (Bank Staff) - London
(2015-12 - 2018-12)
- Working as a Health Care Assistant in general wards in Barts, Royal London and Whipps Cross Hospitals.
Mental Health Care Assistant - Pulse – Health Care Agency - East and North London
(2018-04)
- Working as a Mental health Care Assistant in various Mental Health Hospitals around East and North London.
Project Worker - Bromley Social Services [Fostering & Adoption] - London
(2014-05 - 2015-12)
- Worked on the Bromley Children's Project supporting young people with diversionary activities that enter custody and ensuring they are safeguarded.
- Identifying any vulnerability/risk through effective engagement and completion of screening tools.
- Liaison with parents and professionals to explore potential diversionary activities.
- Completing short term follow up work the next day to help bridge into further support.
Support Worker - Family Mosaic - London
(2012-05 - 2014-05)
- Worked within the floating mental health team, assisting vulnerable adults in the community with housing and health concerns.
- Managing a case load of 17+ on average and responsible for risk assessments and logging case reports.
