Kelvin Dourado

Experienced hospitality professional with over 10 years of experience in hotel, pub, restaurant, and event management. Skilled in leading teams, coordinating large-scale events, driving sales growth, and delivering exceptional guest experiences. Highly motivated, target-driven, and adaptable with strong attention to detail and analytical skills. Experienced in managing high-volume hospitality operations while maintaining excellent customer service standards and operational efficiency.

Deputy Manager - The Bridge Hotel - Chertsey

(2024-02)

• Managing a team of 20 staff members across daily hotel and restaurant operations
• Coordinating and leading events including summer festivals, Christmas and New Year celebrations
• Organised Summer Bash Festivals generating sales of up to £30,000 per day
• Supporting business growth, customer engagement, and operational efficiency
• Supervising staff performance and maintaining exceptional guest satisfaction standards

Assistant Manager - Hand and Spear - Weybridge

(2023-02 - 2024-02)

• Assisted in managing front-of-house operations
• Maintained high standards of customer service and team performance

Deputy Manager - Red Cat Pub Co, The Elmbridge Arms - Weybridge

(2018-06 - 2023-01)

• Oversaw day-to-day pub operations and staff supervision
• Managed customer relations, stock control, and team scheduling

Team Member - Stonegate Pub Company, The Elmbridge Arms - Weybridge

(2015-01 - 2018-06)

• Delivered excellent customer service in a fast-paced environment
• Assisted with bar operations and customer engagement

Assistant Manager - Stonegate Pub Company, The Anglers - Walton-on-Thames

(2019-02 - 2020-09)

• Managed shifts, staff coordination, and customer satisfaction

Assistant Manager - Stonegate Pub Company, The Regent - Walton-on-Thames

(2020-12 - 2021-06)

• Supported business operations and maintained service standards

Assistant Kitchen Manager - The Crown - Egham

• Managed kitchen operations and supported food preparation standards

Part-time Team Member - KFC - Walton-on-Thames

Part-time Construction Worker - Construction

Training - The Leela Goa Hotel and Spa - Goa

One-year training

Training - Alila Diwa Goa Hotel and Spa - Goa

Six-month training

Outdoor Catering Events - 5-star hotels

Participated in outdoor catering events at 5-star hotels

Bachelor of Science (BSc) - Culinary and Hotel Management - GESTO Culinary & Hospitality Academy

Secondary Schooling - Fr. Basilio Andrade Memorial Higher Secondary School

Schooling - St. Anthony High School