Meaza Sissaytefra

A warm, enthusiastic, and professional hospitality worker with over 10 years of experience in high-end restaurants, hotels, and events. Strong background in customer service, food & beverage service, and team collaboration. Recently completed a Level 1 Hospitality and Catering qualification to enhance practical and theoretical knowledge of the industry.

Demonstrates strong communication, attention to detail, and a passion for delivering outstanding service. Confident working in fast-paced, customer-focused environments with an adaptable and proactive approach.

Head Waitress - Hyatt Hotel, London - London

(2024-01 - 2025-01)

Head Waitress - The Ivy Collection - London

(2021-01 - 2024-01)

• Greeted and seated guests promptly while maintaining a warm and professional manner.
• Trained junior staff and ensured smooth day-to-day running of front-of-house service.
• Carried out opening and closing duties and worked closely with the kitchen team to ensure quality service.
• Provided detailed menu knowledge, including allergy information and food recommendations.

Waitress – Georgian Tea Room - Harrods, London - London

(2018-01 - 2020-01)

• Delivered high-level service in a luxury tea room environment.
• Took accurate food and drink orders, ensured excellent customer experience, and managed multiple tables efficiently.
• Maintained cleanliness and presentation standards.

Waitress - Lanesborough Hotel, London - London

(2016-01 - 2018-01)

• Provided silver service and supported large-scale banqueting operations.
• Liaised with chefs and floor managers to provide seamless banquet service.
• Delivered customer care aligned with 5-star standards.

Event Waitress - Ham Yard Hotel, London - London

(2013-01 - 2015-01)

• Greeted guests for private and corporate events.
• Explained menu items and served food & drinks professionally.
• Assisted with event setup and breakdown.

Sales Assistant - Debenhams, London - London

(2012-01 - 2013-01)

• Provided retail and customer service support, maintained stock levels, and processed transactions.
• Ensured excellent visual merchandising and customer experience on the sales floor.

Level 1 Certificate in Hospitality and Catering - Hospitality and Catering - The Light Bulb Ltd – London (2025-01 - 2025-01)

Diploma in Tourism and Travel Services Management - Tourism and Travel Services Management - Westminster Kingsway College (2013-01 - 2014-01)

BTEC Level 2 in Health and Social Care - Health and Social Care - Edexcel (2012-01 - 2013-01)