Kerrie

I have proven strong organization and administrative skills with a flexible, adaptable approach delivered in a friendly manner. I'm a natural multi tasker and a problem solver who is quick to pick up new tasks with a bright, accommodating manner. I am confident, positive and very personable with the ability to work independently as well as part of a team.

Reception - Hotel 63-London - London

(2026-04 - 2029-06)

• Check guests in and out, taking payments for their reservations
• Liaison with the housekeeping staff to stay updated on room availability and status
• Sell food and drinks to the public and guests
• Fire walks every hour, checking all fire doors and entry ways
• Deal with customer complaints and enquiries in person, over the phone and emails

Receptionist - Royal Park Hotel-London - London

(2021-01 - 2025-12)

• Deal with customers complaints and requests
• Check people in and out
• Take payments, deal with refunds
• Daily hotel checks, answer messages and emails from extranets

HK manager - Royal Park Hotel-London Bayswater - London Bayswater

(2024-06 - 2025-10)

• Check rooms over, help with stayovers
• Tick off tasks of the day, deal with pest control using traps and steam machines
• Water checks, order linen and cleaning products weekly and monthly
• Check rooms for maintenance issues, make a task list for in-house maintenance staff

Receptionist - Notting Hill Hotel-London - London

(2017-01 - 2020-12)

• In charge of taking over night shift, dealing with complaints or requests
• Check people in and out
• Change prices on booking/Expedia extranet
• Take cash/card payments for food service and in-house reservations
• Help the housekeeping staff with stayovers on some occasions

Hotel housekeeper - Acton Town Hotel-London - London

(2015-01 - 2015-12)

• Serve breakfast to the guests
• Clean the kitchen
• Count clean and dirty sheets for the laundry
• Stock storerooms with chemicals
• Order new stock
• Vacuum and mop all floors
• Clean bathtubs and toilets
• Change bed sheets

Housekeeper - Maids2Clean-London - London

(2014-01 - 2015-12)

• General cleaning for multiple clients
• Dust skirting boards, staircases
• Clean bathtubs/basins
• Clean toilets
• Vacuum and mop all floors
• Wash up dishes
• Laundry
• Gardening

Hotel maid

(2014-01 - 2014-12)

• Change bed sheets
• Dust
• Vacuum and mop
• Clean bathtubs
• Provide rooms with clean towels
• Fluff pillows
• Refill the tea station

Housekeeper - Maids 2 Clean-London - London

(2013-01 - 2013-12)

• General cleaning
• Vacuum and mop all floor levels
• Dust and wipe down sides
• Laundry
• Gardening
• Food shopping

Bartender - Jonnos-London - London

(2009-01 - 2010-12)

• Clean and sanitize bar and equipment
• Replenish supplies
• Handle cash and credit payments at the bar
• Maintain the bar, keep it clean and up to standards
• Ensure all cash, change, float and till procedures are carried out in accordance with company policy

Customer service advisor - Digital Stores Ltd

(2008-01 - 2009-12)

• Provide quality customer service on sales
• Process new stock and check off invoices
• Deal with courier deliveries and incoming/outgoing post
• Answer emails, calls
• Arrange and track deliveries and stock checking

Sales assistant - S.R Pharmacy-London Acton - London Acton

(2006-01 - 2008-12)

• Responsible for managing the main cash desk
• Process cash and card payments
• Check stock and prepare stock for the shop floor
• Handle prescriptions
• Advise customers on suitable drugs and remedies for everyday sickness
• Ensure the shop floor is always clean and safe

GCSE - Acton high school