Pacxy Carrasco

Dedicated, highly organised and customer-focused Reception Supervisor with over 12 years of experience delivering exceptional customer service within hospitality, front-of-house operations and team leadership. Currently working for H10 Hotels in London, supervising reception operations and regularly managing reservations during weekends, including new bookings, amendments, cancellations, guest enquiries by telephone and email, and room availability. Experienced in administration, customer service, team leadership and workplace coordination.

Reception Supervisor - H10 Hotels - London

(2023-01)

• Supervise reception operations, train staff, resolve guest enquiries, liaise with departments, maintain records, and independently manage reservations when the reservations department is unavailable.

Restaurant Supervisor - The Garden Restaurant

(2018-01 - 2023-12)

• Managed bookings, supervised staff, trained employees and ensured excellent customer service.

Waitress - Studio 6

(2014-01 - 2018-12)

• Delivered excellent customer service in a busy hospitality environment.

Business and Management - Canterbury Christ Church University

Travel & Tourism - Lambeth College

English Studies - Croydon College