Branch Supervisor at Scotmid (2025-05 – Present)
- Approaching customers that may require assistance while on the shop floor
- Demonstrating good product knowledge to customers on key promotions and offers
- Working on tills accurately and efficiently, to provide a positive customer experience
- Carry out stock replenishment, ensuring all areas of the store remain tidy
- Working as an active member of the team, supporting colleagues in all tasks
- Ordering stock
Cashier at Morrisons daily (2023-09 – 2024-08)
- Approaching customers they require assistant
- Cash handling
- Dealing with Deliveries
- Rotating stock
- Cleaning duties
Cashier at Morrisons, Moredun, Edinburgh (2006-07 – 2017-12)
4 months supervisory work
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Processing purchases through till and cash handling
- Providing expert customer advice on products
- Ensure that the shop floor adhered to Health and Safety standards at all times
- Achieve group and individual targets within deadlines
- Fostered a positive working environment by consistently treating all employees and customers with respect and consideration
- Undertaking primary duties in a fast-paced environment, including checkouts, kiosk, customer café, staff canteen, petrol station, customer services
Waitress at The Justinlees, Dalkeith (2005-02 – 2006-07)
- Took food orders and relayed orders to kitchens or serving counters
- Computed bills, collected payments and made change for customers
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Cleaned and organised eating and serving areas
- Stocking bar area with beer, wine and related supplies
- Managing bookings over the telephone in a polite manner
Waitress at Berkley Casino, Edinburgh (2000-05 – 2005-02)
- Provided friendly and attentive service and exceptional hospitality
- Routinely supported other areas of the casino as requested, including answering telephone calls and completing transactions for other staff
- Monitor guests for intoxication and immediately reported concerns to management
- Effectively listened to, understood and clarified guest concerns and issues
- Setting tables according to type of event and service standards
