Nicole Avis

Retail Supervisor and former Branch Manager with over eight years' experience in premium retail, luxury jewellery and customer-focused store environments. Skilled in team leadership, store operations, sales performance, customer service, visual merchandising, stock control, cash handling and compliance. Experienced in supporting Store Managers, leading teams during management absence, coaching colleagues and maintaining high operational standards.

Bilingual in English and German, with strong communication skills, commercial awareness and a proven commitment to delivering excellent customer and colleague experiences.

Overseas Family Sabbatical (2022-09 – 2025-11)

Took an overseas career break to provide full-time care and support for a close family member. Developed resilience, empathy, adaptability and strong organisational skills while managing complex personal responsibilities. Now fully available and committed to returning to retail management.

Supervisor at Ernest Jones – Signet Group (2018-07 – 2022-07)

• Supported the Store Manager with the day-to-day running of a busy luxury retail store, maintaining high standards of customer service, operations and presentation.
• Led the team confidently during management absence, ensuring smooth store operations, effective task delegation and consistent customer support.
• Delivered consultative customer service, building long-term customer relationships and supporting repeat business.
• Led by example to achieve personal sales targets, team sales targets and store KPIs.
• Coached, trained and mentored new team members to improve confidence, product knowledge and sales performance.
• Motivated colleagues through positive communication, collaboration and an inclusive team culture.
• Maintained visual merchandising standards, promotional displays and a well-presented shop floor.
• Processed deliveries, replenished stock and maintained organised back-of-house operations.
• Handled cash, banking, store security procedures, till systems and branch administration accurately.
• Supported staff rotas, daily planning and operational compliance with company procedures, health and safety standards and loss prevention policies.
• Acted as Store Ambassador for Le Vian, Raymond Weil and Casio, demonstrating expert product knowledge and supporting premium brand standards.

Sales Associate at Ernest Jones – Signet Group (2016-11 – 2018-06)

• Delivered excellent customer service in a fast-paced luxury retail environment while contributing to store sales performance.
• Welcomed customers, identified needs and recommended suitable jewellery and luxury watch products through consultative selling.
• Consistently achieved personal sales targets and supported team sales objectives.
• Built customer loyalty through personalised service, aftercare and professional follow-up.
• Maintained strong product knowledge across jewellery, watches, repairs and cleaning services.
• Supported visual merchandising, stock replenishment and promotional display standards.
• Processed transactions accurately using POS systems and handled customer enquiries professionally.
• Worked collaboratively with colleagues to achieve shared sales, service and operational goals.

Branch Manager at Services Sound and Vision Corporation, British Forces Germany (2012-04 – 2015-02)

• Managed the daily operation of a busy retail branch, leading a small team and ensuring strong customer service and store standards.
• Planned staff rotas, delegated daily responsibilities and supported effective team performance.
• Recruited, trained and developed new employees to support customer service, sales and operational objectives.
• Created a welcoming retail environment focused on customer engagement and positive shopping experiences.
• Achieved weekly sales targets through team leadership, commercial awareness and proactive customer service.
• Managed stock control, replenishment, ordering, deliveries and stockroom organisation.
• Maintained high standards of visual merchandising, promotional displays and branch presentation.
• Handled cash, banking, financial reconciliation and administrative duties accurately.
• Resolved customer concerns professionally and liaised with suppliers to support smooth business operations.
• Ensured compliance with company procedures, health and safety requirements and operational standards.
• Awarded 2nd Best Performing Branch across eight national stores during Christmas trading periods.