Kerry Burns

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients/patients to determine requirements and provide excellent service.

MOBILE HAIRSTYLIST at Hair by Kerry (2018-01 – Present)

• Pre-booked appointments to guarantee repeat business.
• Promptly fielded all incoming phone calls and scheduled appointments.
• Sold and promoted hair care products meeting clients' individual needs.
• Completed continuing education and training to stay up to date with new trends and techniques.
• Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
• Sanitised equipment and parts to minimise infection risks and meet professional standards.

SALON PRINCIPAL at Uppercut Hair Group (2012-10 – 2018-12)

• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Operated tills to accurately process cash and credit card transactions.
• Exceeded goals through effective prioritisation and consistent work ethic.
• Trained and mentored employees to maximise team performance.
• Enhanced working relationships by participating in team-building activities.
• Created plans and communicated deadlines to complete projects on time.
• Managed complaints with calm, clear communication and problem-solving.
• Met budget targets through responsible planning and resource allocation.

HEALTH CARE WORKER at Radfield Home Care (2017-10 – 2018-01)

• Maintained spotlessly clean clinical environments, reducing risk of infection and incident.
• Communicated clearly and compassionately with service users and relatives, providing clarity on health conditions and required clinical support.
• Helped patients with various day-to-day activities, including support with meal preparation, cleaning, bathing and dressing.
• Worked with compassion and kindness, building positive relationships with patients to enhance care experiences.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.

NVQ Level 3 in Hairdressing – Uppercut hair group - Romford, Essex (2011)

GCSEs in Maths, English, Physical Education – Britton's School and Technology College - Rainham, Essex (2009)