Kerry Hawkins

Experienced education and family support professional with a strong background in primary education, safeguarding, pastoral care, customer service and recruitment administration. Known for calm, positive and collaborative working, with strong communication skills, careful attention to detail and the ability to manage competing priorities confidently. Skilled in supporting pupils, families, colleagues and external professionals to achieve positive outcomes.

Invited to speak at the Mulberry Bush Attachment Aware Schools Conference 2024, delivering a workshop on evaluating the impact of the Mulberry Bush Nurturing Schools Project.

Nurture Lead - Primary School, South Oxfordshire - South Oxfordshire

(2008-10)

• Provide targeted SEND and nurture interventions, collating evidence and supporting review meetings to ensure pupils receive appropriate adaptations and support.
• Support families with attendance, referrals, signposting and communication between home, school and external professionals.
• DDSL. Also covered DSL role during year long period of absence. Experienced using CPOMS platform. Currently initiating CASO.
• Development and implementation of whole school Nurture approach and Nurture Group. School achieved NurtureUk Nurture School Award.
• Organise staff CPD, lead parent workshops and contribute to SLT discussions and Trust collaboration.
• Progressed through teaching assistant and pastoral teaching assistant roles before moving into the Nurture Lead position.

Recruitment Consultant Supervisor - Zenith Recruitment

(1999 - 2002)

Part-time

• Contacted suitable medical sales candidates and updated candidate CVs.
• Assessed medical sales vacancies for client suitability.
• Completed administration duties and supervised the administration team.

Helpdesk Supervisor - Booker Foodservice

(1995 - 1999)

• Led a team to maintain strong customer service standards and respond to business-critical needs.
• Answered client calls, assessed requirements and logged faults accurately on the computer system.
• Resolved faults remotely, prioritised support callouts and liaised with third-party providers to maintain service continuity.

Customer Service Administrator - Bowe Systec UK

(1992 - 1995)

• Completed administration duties and maintained accurate service records.
• Prioritised work schedules for 50 UK field-based engineers and updated computer diaries.
• Met strict contractual deadlines while providing regular progress updates to clients.

GCSE - Information Studies, Mathematics, Art, English Language, History, English Literature, Business Studies, Science and Religious Education - The Wye Valley School