Kerry Ingram

I am an experienced hospitality manager looking to transition into a remote administrative, personal assistant, customer service, or data-focused role. Throughout my career, I have developed strong organisational, communication, and problem-solving skills while managing reservations, handling customer enquiries, coordinating schedules, maintaining accurate records, producing reports, and working closely with clients and multiple departments. I am highly organised, detail-oriented, and confident managing competing priorities in fast-paced environments.

I am now seeking an opportunity to apply these transferable skills in a remote setting where I can continue to deliver excellent service, support business operations, and contribute to a successful team.

Reservations Manager at Manchester Marriott Hotel Piccadilly (2025-01 – 2025-07)

• Managed reservations including direct bookings, third-party agents, and corporate clients.
• Oversaw large group bookings ensuring payments, rooming lists, and client relationships were managed effectively.
• Configured hotel rates and packages across various offers.
• Worked closely with off-site revenue directors to communicate operational changes and performance.
• Led weekly BOB meetings with department heads to coordinate operational and administrative planning.
• Monitored budgets vs forecasts and implemented ideas to improve booking conversion.

Reception Manager at Manchester Marriott Hotel Piccadilly (2023-10 – 2025-01)

• Oversaw daily front office operations at Manchester's largest four-star hotel with 338 bedrooms.
• Supported the Front Office Manager and Director of Operations during a £33m refurbishment.
• Ensured high standards of service for Marriott Bonvoy elite guests across reception, restaurant, M Club lounge, and housekeeping.
• Maintained strong cross-department communication to ensure smooth hotel operations.

Reservations Supervisor at Maldron Hotel Manchester City Centre (2023-05 – 2023-10)

• Supported the Reservations Manager with reporting, events coordination, and revenue-related tasks.
• Maintained a 2-hour response time for the reservations inbox while monitoring OTA relationships and statistics.
• Managed overbookings and no-shows while distributing weekly business-on-the-books updates across departments.
• Handled airline contract allocations and group bookings.
• Managed special packages and coordinated external suppliers while tracking monthly profitability.

Front Office Supervisor / Duty Manager at Maldron Hotel Manchester City Centre (2022-02 – 2023-05)

• Assisted in opening the hotel and supported daily front office operations.
• Worked with Accounts and Revenue teams to resolve billing queries and process refunds.
• Delivered SOP training across reception, F&B, and night teams.
• Reported operational issues to the General Manager during Duty Manager shifts.
• Handled guest complaints and requests to achieve positive outcomes.
• Completed Navigate Management Programme.

Acting Front Office Manager at De Vere Wokefield Estate (2021-09 – 2022-02)

• Reported to the Rooms Division Manager while covering Front Office Manager responsibilities.
• Coordinated daily operations with housekeeping and F&B departments.
• Built and trained a new front office team and managed guest relations.
• Resolved financial discrepancies with the accounts team.
• Introduced a two-week rota system across multiple reception areas improving team work-life balance.
• Managed large group arrivals including full-house 376-room operations.

Front Office Supervisor / Duty Manager at De Vere Wokefield Estate (2021-06 – 2021-09)

• Supervised the front office team and supported daily hotel operations.
• Assisted guests with requests and organised external activities prior to arrival.
• Participated in daily operational meetings and supported staff training.
• Worked with guest relations to improve TripAdvisor scores.

Receptionist / Duty Manager at Macdonald Berystede Hotel & Spa

• Managed COVID-related cancellations, refunds, and booking changes.
• Conducted fire walks, risk assessments, and health & safety checks.
• Managed staff banking across departments in the absence of accounts.
• Oversaw reception and night team rotas when required.

Hospitality Management – Navigate Hospitality iGCSE in Maths, English, Biology, PE, Performing Arts – Hurst Lodge Independent

Performing Arts, Photography, English – Hurst Lodge Independent Sixth Form

Extended Diploma in Performing Arts – Berkshire College