Facilities and Maintenance Co-ordinator - Topps Tiles
(2020-09 - 2026-04)
- Coordinated reactive and planned maintenance for head office, two warehouses and 400+ retail sites using the Halo ticketing system
- Managed 900+ live maintenance jobs, prioritising urgent issues and assigning appropriate contractors
- Oversaw on-site facilities, including contractor management, cleaning audits, and general maintenance tasks
- Conducted weekly fire alarm tests, evacuation drills and ensured all compliance services were up to date
- Completed weekly warehouse inspections, identifying equipment, racking and health & safety issues
- Involved in weekly meetings with facilities and health & safety discussing on site projects, updating on maintenance jobs and non conformances
- Raised purchase orders and processed contractor invoices via Microsoft Dynamics with full audit traceability
- Provided reception cover, handling post, visitor bookings and contractor permits to work
- Monitored departmental budgets and managed both property maintenance and personal inboxes efficiently
- Built strong working relationships with contractors and store teams to ensure timely issue resolution
- Hold 6 monthly meeting reviews with contractors
Support worker - Pegasus Residential SEN School
(2020-02 - 2020-08)
- Worked with young teenagers aged 10-19 years with autism and severe learning difficulties
- Assist them with day to day living tasks ranging from personal hygiene to cooking a meal for themselves
- Assisting and supporting classroom teacher with learning activities, cooking and sports either on a 1:1 basis or with a small group
- Partaking in outdoor activities or on class trips
- Able to be aware and act on any signs of upcoming behavioural issues and how to deflect the situation
Office facilities Manager - SGS LTD
(2010-03 - 2019-11)
- Keyholder for two site buildings, ensuring daily operational readiness and overall facility upkeep
- Coordinated contractors to complete maintenance tasks, repairs and compliance-related work
- Managed service contracts for critical building systems including air conditioning, boilers and laboratory equipment
- Raised purchase orders using Oracle and logged hazards, risks and non-conformances through the Crystal H&S system, carrying out follow-up investigations
- Delivered new-starter inductions, building tours and PPE allocation, and set up required staff training modules
- Performed data input and suite assignment for both the Nutritional Chemistry and Microbiology laboratories
- Supervised an internal cleaning team, conducting weekly audits to maintain hygiene and compliance standards
Front of house receptionist - Wychnor Country Club
(2009-10 - 2010-02)
- Worked on front desk operating a busy switchboard
- Checking in guest arrivals and departures
- Liaising with other departments to ensure hotel is running smoothly
- Carry out general admin jobs such as putting together welcome packs for guests, filing, cash handling and cashing up
Community care assistant - Caring Hands
(2008-03 - 2009-07)
- Going out into the community and assist individual clients with care needs
- Helping with personal care, ensuring medication has been taken
- Helping with small jobs around house and do any shopping required
- Complete client care plans on each visit
Dispenser - Specsavers Opticians
(2007-10 - 2008-03)
- Worked on meet and greet front of store booking customer appointments
- Helping customers with frame choice
- Making any adjustments to glasses on collections desk
- Helped in the lab fitting lenses to frames
Support worker - Bladon house SEN residential
(2007-05 - 2007-09)
- Working with young teenagers aged 10-18 years with autism and severe learning difficulties
- Assist with personal care within the residential settings
- Classroom support on a 1:1 basis and supervise on community trips
- Completed daily care records and liaise with therapists, teachers and students parents
Nutritional Analyst - Bodycote Health Sciences on
(2000-02 - 2007-02)
- Manage a busy food testing lab, producing all results necessary for nutritional information on food packaging for all the major supermarkets
- Carrying out fat, protein, sugar, dietary fibre, fatty acids testing and analysing results and producing certificates
- Training staff to identify strengths and weaknesses and carry out all lab testing
- Carry out staff appraisals on a regular basis
Checkout Supervisor - B&Q warehouse
(1998-08 - 2000-01)
- In Charge of frontend cashiers, authorising refunds, price checks, staff rotas
- Working on tills in busy times when necessary
Deputy nursery nurse - Selly Oak Hospital Day Nursery
(1991-01 - 1998-07)
Started as a nursery nurse soon promoted to deputy in charge of running a busy nursery for children aged 3 months – 5 years.
- Providing suitable activities to enhance learning development
- Supervising mealtimes
- Ensuring daily diaries were maintained and feedback given to parents daily
- Other duties included staff rotas, stock purchasing, general admin duties
- Creating newsletters and fundraising events
