Kiran Ayaz

Experienced retail management professional with over 10 years of leadership, administration and people-management experience. Management responsibilities have included payroll support, checking timesheets and working hours, processing absence information, maintaining employee records and liaising with payroll teams to resolve discrepancies and meet deadlines. Organised, accurate and confident handling confidential information, employee queries and time-sensitive workloads, and now seeking to develop this experience in a dedicated payroll role.

Supervisor - Select Tech Group

(2025-10)

• Supervise day-to-day operations and provide ongoing support to colleagues and customers.
• Carry out detailed checks on mobile devices, identifying issues and maintaining accuracy.
• Provide technical support, troubleshoot queries and explain solutions clearly.
• Use company systems to manage information and support day-to-day administration.

Store Manager - Dune London - London, UK

(2019-01 - 2025-05)

• Submitted and verified employee working hours, including overtime, breaks and shift changes, within required deadlines.
• Maintained accurate timekeeping and rota records using company systems.
• Administered holiday requests, sickness and other absences, providing relevant information for payroll processing.
• Monitored rotas and working-hour information to identify and help prevent payroll discrepancies.
• Communicated new starters, leavers, promotions and employee changes to HR and payroll teams.
• Checked payroll reports for accuracy, including hours worked, pay rates and deductions, before submission.
• Liaised with Head Office and payroll teams to resolve queries and meet payroll deadlines.
• Handled employee salary, HR and personal information with strict confidentiality.
• Led full-cycle recruitment, including interviewing, onboarding and training new employees.
• Managed HR matters including absence management, disciplinary processes and performance improvement plans.
• Managed rotas, staffing, performance reviews, operational compliance and KPI delivery.
• Managed high-turnover stores generating more than £1 million in annual revenue and provided management coverage across multiple UK locations, including London.

Assistant Store Manager - Dune London - London, UK

(2016-01 - 2019-12)

• Supported staffing, rotas, employee development and day-to-day store operations.
• Helped turn around an underperforming store by improving team morale, processes and sales performance.

Concessions Manager - Dune London - London, UK

(2014-01 - 2016-12)

• Managed a high-performing concession, consistently achieving targets and maintaining strong relationships with host-store management and Head Office.

Supervisor - Dune London - London, UK

(2013-01 - 2014-12)

• Supported team supervision, customer service and day-to-day operations.

Store Trainer / Sales Advisor - Debenhams

(2010-01 - 2013-12)

• Trained more than 500 employees on company policies, systems and operational procedures.
• Supported high-volume recruitment, onboarding and training for new and existing employees.
• Handled customer queries and complaints, developing strong administration and customer-service skills.

A Levels - Psychology & Sociology - Tividale High School Sixth Form

BTEC Level 3 Diploma - Art & Design - Tividale High School Sixth Form

Administration Levels 1 & 2 - Administration - Dudley College

Level 3 - Hairdressing - West Bromwich College