SuperSparkle Princess

Experienced retail professional with a strong background in customer service, merchandising, stock control, and cash handling. Highly motivated, reliable, and committed to delivering excellent customer experiences while supporting team and business objectives. I am enthusiastic, ambitious, and always looking for opportunities to develop my skills and progress within the retail sector.

Customer Service Assistant - The Range

(2017-01)

A customer-focused role involving delivering excellent service, resolving customer enquiries, and supporting the day-to-day operation of a busy retail environment.

• Providing excellent customer service and ensuring a positive shopping experience.
• Handling customer enquiries, complaints, and concerns professionally and efficiently.
• Processing refunds, exchanges, and returns in line with company policies.
• Operating tills and handling cash, card, and contactless transactions accurately.
• Assisting customers with product information, stock availability, and store services.
• Supporting the shop floor by replenishing stock and maintaining product displays.
• Working collaboratively with colleagues to achieve store targets and maintain high standards.
• Ensuring the sales floor remains clean, organised, and welcoming at all times.
• Assisting with deliveries and stock management when required.

Retail Assistant - TK Maxx

(2014-01 - 2017-12)

During my time at TK Maxx, I developed strong customer service, retail, and merchandising skills while working in a fast-paced retail environment.

• Replenishing stock and ensuring products were displayed effectively on the shop floor.
• Merchandising new stock in accordance with company standards.
• Assisting customers and resolving complaints professionally.
• Maintaining high standards of cleanliness and presentation throughout the store.
• Supporting team members to ensure smooth daily operations.
• Working in fitting rooms and providing excellent customer service.
• Processing customer returns, exchanges, and online returns.
• Operating tills and handling cash and card transactions accurately.
• Developing a strong understanding of company refund policies and procedures.

Retail Assistant - Poundshop

(2013-01 - 2014-12)

This role provided valuable retail experience and helped me develop strong customer service and teamwork skills.

• Replenishing stock and merchandising products on the shop floor.
• Maintaining high standards of store presentation and cleanliness.
• Assisting customers with enquiries and purchases.
• Supporting colleagues with daily store operations.
• Operating tills and processing cash and card payments accurately.
• Ensuring shelves were fully stocked and displays were well organised.

Level 3 Childcare Diploma - Childcare - Darlington Technology College (2010-01 - 2013-12)

CACHE Level 2 - Children and Young People's Workforce - Darlington Technology College (2010-01 - 2013-12)

GCSEs - General Education - Branksome Comprehensive School (2005-01 - 2010-12)