Kirsty

A highly professional and dedicated individual with over 8 years of experience in high-pressure, regulated environments, now seeking to transition into the Hospitality and Service sector. I offer a proven track record in front-of-house reception, customer relations, and meticulous health and safety compliance. Having recently been awarded "Most Dedicated Staff Member," I am known for my reliability, flexibility, and ability to handle sensitive situations with professionalism.

I am eager to apply my precision and communication skills to a Barista or Receptionist role where I can deliver exceptional service.

Team member at Taylors Coffee Shop (2026-05 – 2026-06)

Making fresh sandwiches and a wide range of coffees, teas, shakes, hot chocolates and other refreshments. Taking payments, clearing tables and assisting opening and closing.

Receptionist & Support Professional at COOP Little Pioneers Nursery (2025-05 – 2026-03)

• Serve as the first point of contact, supervising building security and managing professional communications for visitors and clients
• Maintain precise, up-to-date records and assessments, ensuring all documentation is completed accurately and on time

Flexible Service Professional at Wizard Employment Agency (2024-04 – 2025-05)

• Provided flexible support across multiple settings in Oxford, quickly adapting to different team structures and operational procedures
• Maintained a reputation for being the "first person approached" to provide urgent cover for staff shortages

Service Coordinator (Maternity Cover) at St Paul's Nursery (Somerville College) (2023-06 – 2024-04)

• Trusted as a primary key holder responsible for opening and closing the premises
• Prepared meals while adhering to strict hygiene protocols and managing complex food allergies and intolerances
• Managed professional relationships with parents and external specialists, using secure digital monitoring systems

Nursery Practitioner at Oxford Brookes university Day Nursery (2022-09 – 2023-05)

Decorating the room for key celebrations, writing educational development observations and assessments that were always up to date and on time. Taking the children out on trips. Supporting parents with the children as they progressed through group transitions.

SEND specialist at Kids Planet, Mansion House Apsley Rd, Oxford OX2 7QZ (2022-07 – 2022-05)

Employed as a SEND specialist practitioner to support and provide one on one support for a child and do SEND paperwork in the role of EYP in the toddler room.

Liaison Coordinator & Team Lead at Busy Bees Day Nursery (2018-04 – 2022-07)

• Recognized as "Most Dedicated Staff Member" in November 2021 for exceptional commitment to service quality
• Managed detailed documentation and secured new funding through meticulous reporting and liaison with local government bodies
• Worked within a "buddy system" to ensure seamless service delivery and high standards of care and cleanliness

Junior Support Practitioner at Julia Durbin Nursery (2015-11 – 2018-02)

Liaised with clients during formal evenings to provide detailed progress reports and address concerns professionally.

Team member at Muffin Break (2013-07 – 2015-07)

Baking pastries and making a wide range of coffees, teas, and, hot chocolates and other refreshments. Taking payments, clearing tables and assisting opening and closing.

CACHE Extended Diploma for the Children and Young People's Workforce in Children and Young People's Workforce – Activate Learning - City of Oxford College Learning Oxpens Road, Oxford, OX1 1SA (2015-08)

BTEC Applied Science in Applied Science – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2013-06)

BTEC Sport in Sport – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2013-06)

BTEC Business in Business – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2013-06)

GCSE in Mathematics – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2011-06)

GCSE in English language – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2011-06)

BTEC in Sport – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2011-06)

BTEC in Applied Science – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2010-06)

BTEC in ICT – Cheney Secondary School - Cheney Lane, Oxford OX3 7QH (2010-06)