Kori Smallman

Results-driven leisure management professional with proven expertise in operations, team leadership, and customer experience across fast-paced environments. Skilled in driving sales, developing staff, and delivering service excellence. Now seeking to leverage commercial and operational expertise in a new industry.

Spa Assistant - Hoar Cross Hall-Abbots Bromley - Abbots Bromley

(2026-08)

Delivered a high standard of guest service in a luxury leisure environment, ensuring facilities were safe, clean and welcoming. Supported guests with their needs, monitored leisure areas and contributed to creating a relaxing and enjoyable experience.

• Deliver premium spa guest experiences, upholding brand standards at a leading luxury wellness destination
• Support daily spa operations including guest relations, treatments coordination, and facility presentation
• Contribute to a high-performing team environment focused on exceptional customer satisfaction

Swimming Instructor - Aqualympic-Cannock Chase - Cannock Chase

(2026-06)

Delivered swimming lessons to primary school children, adapting sessions to different abilities while promoting water safety, confidence and progression. Managed poolside operations, maintained a safe learning environment and worked closely with schools and colleagues.

• Deliver structured swimming lessons tailored to individual ability levels across child and adult groups
• Apply evidence-based teaching techniques to accelerate learner progression and build water confidence
• Maintain poolside safety standards and ensure a positive, inclusive learning environment

Manager/ Reception Manager - Lichfield Leisure Centre-Staffordshire - Staffordshire

(2024-12 - 2026-05)

• Led reception operations for a newly opened leisure centre — managing rotas, payroll, stock, and compliance
• Recruited, trained, and developed reception staff through inductions, coaching, and one-to-one reviews
• Drove membership and product sales, contributing directly to revenue growth and customer retention targets

Leisure Assistant - Chase Leisure Centre-Cannock - Cannock

(2023-05 - 2025-01)

Worked across reception, lifeguarding and swim teaching, demonstrating flexibility and strong customer service.

• Delivered swimming instruction and lifeguard cover while managing memberships, bookings, and reception duties

Volunteer Swimming Teacher - Chase Leisure Centre-Cannock - Cannock

(2022-08 - 2023-02)

Supported swimming instructors during lessons, assisted children in the water, prepared equipment and encouraged a positive learning environment.

• Volunteered as a swimming teacher, supporting lesson delivery and building foundational coaching experience

BTEC national foundation diploma - Travel and Tourism - Newcastle and Stafford Colleges Group-Stafford (2023-09 - 2024-06)