Krishna Kaur

I am a highly enthusiastic, reliable, and punctual individual with a strong ability to work effectively with people from all backgrounds. I possess excellent communication skills and take pride in delivering a high standard of customer service. Well organised and proactive, I can plan and prioritise my workload to meet deadlines efficiently.

I am a strong team player with a driven approach to achieving targets and maximising opportunities, while also being confident working independently. I perform well under pressure and always maintain a positive and professional attitude. I am eager to learn new skills and continuously develop to enhance my performance and career progression.

Pension Consultant - Legal & General

(2023-09)

• Strong knowledge of pensions and retirement products (e.g. workplace pensions, SIPPs)
• Excellent customer service skills with a focus on clear, supportive communication
• Ability to explain complex financial information in a simple and understandable way
• Experience handling inbound and outbound customer calls
• Problem-solving skills to resolve queries efficiently and accurately
• Attention to detail when dealing with sensitive financial and personal data

HR Administrator - SSCL

(2023-04 - 2023-08)

I deal with all aspects of HR for people in the Civil Service

• I am dealing with matters Including maternity, payroll, Absence, sick leave and Death in service etc

Customer Advisor - BT

(2019-09 - 2023-04)

• Provide an assistance on fixing Wi-Fi hubs
• Outbound inbound calls are made
• I am familiar with consumer workspace and can navigate numerous systems
• I deal with billing queries
• Have worked in numerous departments as I'm quite flexible

Collections Handler - Vodafone - Cardiff

(2015-06 - 2019-09)

• Dealt with complaints from Vodafone customers
• Outbound calls to collect payments from outstanding customers' accounts
• Inbound calls to collect payments from customers who were long overdue on mobile tariff
• Dealt with cutting off connections

Customer Service Advisor - Conduit - Cardiff

(2011-12 - 2015-05)

Working on phones dealing with customers such as bills, sales, direct debit issues to booking appointments for an engineer visit for British gas

Customer Service Advisor - Ventura - Cardiff

(2008-02 - 2011-11)

• Providing an efficient service to O2 customers
• Registering SIM cards and dealing with billing enquiries/queries
• Dealing with lost and found handsets
• Redirecting customers as appropriate to different departments to handle their queries and claims

CLAIT (Computer Literacy and Information Technology)

Basic Computer Skills

GCSES - Maths and English