Krista Shropshall

Experienced Dental Office Manager and healthcare professional with over 21 years of progressive experience supporting dental practices through leadership, patient care, office operations, compliance management, and workflow improvement. Skilled in managing daily dental operations, leading teams, implementing practice management software, coordinating staff training, and maintaining regulatory standards. Strong background in dental administration, treatment coordination, team development, IPAC compliance, WHMIS, Health & Safety programs, CPR coordination, and patient relationship management.

Recognized for improving operational efficiency, supporting practice growth, implementing change, and building strong relationships with patients, dental professionals, and healthcare teams.

Office Manager at Stewart Baybayan Family Dentistry (2025-11 – Present)

• Oversee daily operations of a busy family dental practice, ensuring efficient workflows, exceptional patient care, and compliance with regulatory requirements.
• Lead and support administrative and clinical teams through scheduling coordination, training, communication, and operational guidance.
• Manage appointment scheduling, treatment coordination, recall systems, and workflow processes to maximize productivity and patient satisfaction.
• Successfully coordinated the transition from ABELDent to Tracker practice management software, including workflow implementation, data organization, staff training, and ongoing system support.
• Coordinate and organize CPR certification training to maintain current staff certifications and support workplace emergency preparedness.
• Coordinate Infection Prevention and Control (IPAC) training and compliance initiatives to maintain patient and staff safety standards.
• Serve as the Health & Safety Officer, maintaining workplace safety documentation, training records, compliance requirements, and safety initiatives.
• Maintain and update WHMIS training materials, emergency procedures, safety signage, emergency kits, and workplace documentation.
• Support dentists and hygienists by coordinating patient flow, schedules, communication, and daily clinical operations.
• Resolve patient concerns professionally while maintaining strong relationships and a positive patient experience.

Receptionist / Level II Dental Assistant at Northwest Family Dental (2024 – Present)

• Provide front office and clinical support in a busy dental practice environment.
• Manage patient communication, appointment scheduling, recalls, referrals, and treatment coordination.
• Utilize dental software systems including Dentrix, ClearDent, ABELDent, and Tracker.
• Process deposits, credit batches, account statements, and payment follow-up.
• Coordinate insurance verification and treatment estimates.
• Assist dentists during restorative, extraction, and endodontic procedures.
• Maintain operatories and instruments according to infection prevention protocols.
• Maintain accurate electronic and paper patient records.

Receptionist / Level II Dental Assistant / Assistant Manager at Smiles On 5 Chan Dentistry (2018 – 2024)

• Supported daily practice operations while providing leadership, workflow coordination, and patient care support.
• Trained and supported front desk, administrative, and clinical team members.
• Coordinated appointment scheduling, recalls, referrals, treatment planning, and patient communication.
• Supported financial administration including deposits, account statements, payment arrangements, and collection processes.
• Coordinated insurance communication and treatment estimates.
• Maintained high patient satisfaction by resolving concerns and providing effective solutions.
• Assisted dentists during restorative, surgical, and endodontic procedures.

Dental Assistant Diploma – Medix School