Kristina Abakaite

Experienced Operations and Rental Manager with over 15 years in the vehicle rental industry, specialising in multi-site operations, team leadership and customer service. Proven background in managing people, improving performance and maintaining service standards across busy operational sites. Strong experience in KPI monitoring, compliance, staff development and day-to-day operational problem solving.

Additional training in property investment and property management, with interest in progressing into property, account management or customer-focused operational roles.

Rental Manager – Borehamwood - Northgate Vehicle Hire & Auxillis - Borehamwood

(2025-07)

• Manage daily branch operations across Northgate and Auxillis rental functions, ensuring smooth service delivery and customer support.
• Lead a team of 26 staff including customer service agents, team leader and drivers, overseeing rotas, holidays and attendance management.
• Monitor branch performance through KPIs including NPS, service level targets, vehicle availability and operational compliance.
• Maintain strong customer service standards, achieving 4.8 Trustpilot performance and consistently meeting customer satisfaction targets.
• Coordinate servicing, MOTs, repairs and dealership liaison to maintain fleet readiness and minimise downtime.
• Carry out performance reviews, return-to-work interviews and formal absence review meetings in line with company procedures.

Territory Support Manager – Outer London - Europcar - Outer London

(2021-05 - 2024-12)

• Supported multiple branches across Outer London, working closely with Station Managers to improve service delivery, compliance and sales performance.
• Site visits, staff coaching and operational support at underperforming locations.
• Trained new managers, supported development of new starters across the region.
• Took responsibility for Enfield branch following management departure, supporting transition and improving UK compliance ranking from 57th to 3rd within six months.
• Monitored training compliance across branches and maintained learning records.
• Assisted with customer issues, process improvements and branch performance reviews.

Multi-Site Station Manager – London Enfield & Woodford Green - Europcar - London Enfield & Woodford Green

(2020-11 - 2021-05)

• Managed daily operations across two branches with responsibility for 20 staff.
• Recruited, trained and supported employees to improve sales and service.
• Coordinated building maintenance and contractor works, including repairs, site issues and access management.
• Maintained Health & Safety standards and operational compliance.
• Supported fleet operations, workshop activities and customer service delivery.

Territory Support Manager – Central London - Europcar - Central London

(2019-11 - 2020-11)

• Worked with branch managers across Central and Outer London to improve operational performance.
• Managed customer queries, service performance, damage processes and KPI.
• Acted as internal systems support for resolving invoice issues, contract corrections and operational exceptions.
• Conducted internal audits both remotely and on-site to support compliance and operational standards.

BA - International Tourism Management & Marketing - Middlesex University, London (2007 - 2010)

Level 3 Diploma - Leadership & Management - Institute of Leadership & Management (ILM) (2014 - 2014)

Management Training - Europcar

Property Training - Samuel Leeds (2023 - 2023)