Kumail Baloch

Dedicated and customer-focused professional currently pursuing an MBA in International Business (expected October 2026) with a strong academic background in Electrical Engineering. Possesses valuable UK hospitality experience gained through customer-facing roles at KFC and Munchies, alongside management and engineering experience in Pakistan. Skilled in customer service, communication, teamwork, problem-solving, cash handling, and maintaining high operational standards in fast-paced environments.

A reliable and hardworking individual with a positive attitude and a commitment to delivering excellent customer experiences.

Team Member at Munchies (2026-03 – Present)

• Deliver excellent customer service in a busy, fast-paced restaurant environment, ensuring an efficient and positive customer journey.
• Take customer orders accurately and process cash/card transactions securely using modern electronic till systems.
• Maintain exceptionally high standards of food hygiene, workspace cleanliness, and general health and safety regulations.
• Assist efficiently with daily food preparation, inventory restocking, and end-of-day operational activities.
• Collaborate seamlessly within a cross-functional team to achieve maximum service speed during peak trading hours.
• Address customer enquiries and resolve order complaints professionally, escalating complex issues appropriately.

Front of House Team Member at KFC (2025-11 – 2026-02)

• Provided welcoming, fast, and accurate customer service in high-volume, time-sensitive shifts.
• Operated digital point-of-sale (POS) systems, reconciling cash and card balances precisely to minimize discrepancies.
• Guided guests through extensive menu options and promotions, upselling items to enhance branch revenue goals.
• Sustained strict sanitation levels across the dining, service, and high-touch areas in accordance with corporate standards.
• Supported kitchen and floor teams dynamically to ensure internal speed-of-service metrics were consistently met.
• Adhered rigorously to corporate compliance guidelines relating to food safety, HACCP parameters, and personal hygiene.

Assistant Manager at Micro Engineering (2025-11)

• Directed standard marketing initiatives and modern sales activities for industrial electrical equipment and premium switchgear lines.
• Formulated precise Bills of Quantities (BOQs), corporate tender documentation, and exhaustive technical bids for commercial clients.
• Conducted professional contractor field inspections to strictly verify engineering compliance with project specifications.
• Assisted actively in major electrical installation designs and large-scale power distribution infrastructure projects.
• Coordinated closely between enterprise clients, internal engineering panels, and sub-contractors to drive smooth project lifecycles.
• Managed specialized equipment distribution parameters across: Distribution Panels, Breakers & Changeover Systems, Power Distribution Networks, Technical Drawing Layouts, and B2B Technical Equipment Sales.

Engineering Intern at DG Cement Power Plant

Academic Internship

• Studied internal operations of mega power generation systems and heavy industrial electrical networks.
• Observed and documented real-time generator mechanics, complex power distribution grids, and central substation operations.
• Gained profound practical competence in industrial plant safety operations, high-voltage infrastructure management, and technical troubleshooting protocols.

MBA in International Business – University in the United Kingdom (2026-10)

BSc in Electrical Engineering – Accredited Institution in Pakistan