Kwito Manda

Experienced Deputy Manager and Training co-ordinator. I pride myself in open communication, a strong sense of professionalism and able to delegate and oragnise tasks within the working day whilst managing a fast paced and changing environment. I am goal orientated with my own development and progression to keep evolving and becoming a better version of myself.

Head Bartender at Opium Chinatown (2026-04 – Present)

• Managed hosting by accommodating live bookings efficiently while ensuring existing reservations.
• Overlooking batch preparations to ensure consistency in service.
• Assisting with implementation of sales campaign from HO for ease of service and efficiency.

Cocktail Specialist at Albert's Schloss (2025-03 – 2026-02)

• Monitored patron alcohol consumption, tactfully managing situations to prevent over-intoxication.
• Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
• Customised drink orders based on customer preferences, demonstrating versatility and expertise.

Deputy Manager / Training Co-ordinator at Be At One (2019-03 – 2025-02)

• Ensuring stock is stored correctly and maintaining adequate levers. Placing stock orders through varies companies and ensure levels are always maintained.
• Developing and implementing performance and new staff training plans to a high standard.
• Assisted customers to deliver excellent customer service. Ensuring the venue is up to standards on health and licensing standards at all times.
• Processed financial transactions and ensuring timely bank deposits. Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.

Head Bartender at The Brickyard / Smokeys (2016-04 – 2019-02)

• Oversaw bar operations during high-volume periods, maintaining composure and service standards.
• In charge of the daily bar operations and set up Implemented training programms for new staff, focusing on cocktail preparation and customer service skills.
• Collaborated with kitchen staff to create cocktails which would pair with the food for the menu including seasonal cocktails.
• Making cocktails for the restaurant with 200 covers in a timely manner to ensure a smooth service

Assistant Manager at Domino's Pizza (2015-06 – 2016-03)

• Ensuring deliveries are completed in a timely manner by coordinating with the team
• Monitored compliance with health and safety regulations, reducing incidents in the workplace.
• Resolved customer complaints by offering practical solutions and avoiding escalations.
• Monitored inventory levels, placing orders for stock inventory to ensure smooth operations for the future.

A2 Level – Newvic Sixth Form (2012-09 – 2014-06)