Kwong Lai

I'm an experienced UX researcher with a Bachelor’s degree in Psychology, combining a robust understanding of human behavior with extensive quantitative and qualitative research skills. My mission is to leverage the power of UX research to create impactful products that resonate with users and drive success.

USER EXPERIENCE RESEARCHER l N BROWN OCTOBER 2022 - NOVEMBER 2024

(Made Redundant due to organization structural change)

• Led the full end-to-end research process for 30+ usability tests across 5 squads, with actionable results leading to an overall redesign. 
• Conducted user testing surveys with 280+ participants to assess comprehension of sensitive financial documents, designing and analyzing surveys to generate actionable insights. 
• Conducted tree testing and card sorting to develop a user-centered information architecture for a financial platform, ensuring intuitive navigation and improved usability. 
• Conducted competitive analysis on over 10 competitors through heuristic reviews and usability testing, identifying key opportunities for improvement and providing actionable insights that inspired the design team’s product development. 
• Used concept testing to evaluate feature feasibility and user appeal, providing feedback to the product team to inform implementation decisions. 
• Debriefed 30+ research projects to cross-functional teams, using data storytelling and presentations to communicate insights and guide product strategies. 
• Created detailed user journey maps to investigate shopping behaviors, leveraging insights to inform the product team and guide design decisions that enhance the user experience

• Conducted interviews with children to assess Chinese language proficiency. 
• Completed literature reviews for meta-analysis and synthesized key insights. 
• Managed data collection and ensured accuracy for analysis. 
• Prepared detailed reports summarizing research findings

Bachelor of Science, Psychology, University of Exeter, 2018-202. Achieved Upper Second-Class Honours with a grade of 69%.