Kyla Shreeve

I am a dedicated and highly motivated individual with several years of experience in customer service, education, and student support. My communication-focused approach has enabled me to build strong interpersonal relationships, apply effective problem-solving skills, and provide high levels of support and satisfaction. I have strong administrative skills and experience working with and supporting vulnerable individuals within educational environments.

I thrive in roles where helping others, building positive relationships, and supporting personal development are essential. My excellent interpersonal skills, combined with my ability to remain patient, professional, and empathetic, have allowed me to excel in roles requiring both teamwork and independent initiative.

Personal Academic Teacher at North Hertfordshire College (2025-08 – Present)

As a Personal Academic Development Teacher, I deliver a wide range of personal development subjects across Sports, Public Services, Business, and Travel & Tourism courses, equipping students with the skills and knowledge needed for life beyond college. I teach learners from Level 1 through to T Level programmes, adapting lessons and support to suit a variety of abilities and learning needs. Alongside teaching sensitive and challenging topics in a professional and supportive environment, I also act as a safeguarding contact for these curriculum areas, supporting student wellbeing and ensuring concerns are managed appropriately.

In addition to my full-time teaching responsibilities, I provide targeted 1:1 support for students who may be falling behind academically, helping them build confidence, improve engagement, and successfully achieve their qualifications.

Inclusion Assistant at North Hertfordshire College (2024-11 – 2025-08)

In my role, I work closely with students to help them reach their full potential, both academically and personally. I am particularly focused on supporting those who face additional challenges, such as learning difficulties, ADHD, behavioral issues, and a variety of other needs. My job involves understanding the unique needs of each student and tailoring my approach to provide the support that will help them thrive.

One of the most rewarding aspects of my work is the opportunity to build strong, trusting and professional relationships with students. By working one-on-one and in small groups, I can create a safe, supportive environment where they feel understood and empowered to succeed. I am deeply passionate about this role because it allows me to make a tangible difference in students' lives, guiding them toward success and encouraging them to believe in their own potential.

Various roles at Sainsbury's (2021-07 – 2024-11)

During my time at Sainsbury's, I worked in a variety of different departments, Health and Beauty, Customer Services and the Fuel Station. Throughout my roles with Sainsbury's, I developed strong communication and relationship-building skills, ensuring customers always received a positive, helpful and satisfying experience.

• Health and Beauty Assistant my duties included assisting customers with product enquiries, stock replenishment and general housekeeping.
• Customer Service Assistant this role involved working on the Customer Service Desk, dealing with sales transactions, refunds, customer enquiries and handling/resolving a variety of different customer complaints. This often meant quick thinking and clear communication to problem-solve ensuring continued customer satisfaction.
• Fuel Station Supervisor this role involved working late shifts, sales transactions, handing cash, cashing up, closing the petrol station at the end of the shift.

Level 5 Diploma in Teaching in Teaching – North Hertfordshire College (2026)

Level 3 Award in Education and Teaching in Education and Teaching – North Hertfordshire College (2024)

Level 3 Extended Diploma in Public Services in Public Services – North Hertfordshire College (2022 – 2024)

Level 3 Extended Diploma in Health & Social Care in Health & Social Care – North Hertfordshire College (2021 – 2022)

GCSE in General Education – Marriott School (2016 – 2021)