Kyle Peterkin

A reliable and adaptable worker, who takes prides in hitting KPI'S, focused on hitting targets and upholding companies valuesI enjoy working independently, staying organised by hitting deadlines, and staying proactive.While taking great pleasure working as a team. Problem solving and workshopping ideas to find the best way to find the results we are looking for.Harvest included maintaining a fit and healthy lifestyle whether that be through boxing,rock climbing or weight lifting.

Senior Site Manager at Events Photo Team (2025 - Present)Job description: Positioned on the front line, providing an exemplary level of customerservice and ensure the Photography departments operating safely, effectively.Support and deputise for the Photography manager with the running of thedepartment. Acting as a role model to other team members, supporting, training and mentoring them to ensure all departmental standards, procedures and targets are being met.Main Duties -Managing staff.Hit KPI targets.Processing card and cash transactions.Organising rotaProvide training, mentoring to team members.Driving sales, Managing and reviewing staff performance.Organising daily team action plans and weekly rotas.Operating tills, greeting guests, upselling, queue management, restocking, merchandising, conducting required checks.Take the lead in personally handling complex guest queries or complaints,Profit loss.Resolve any IT issues.Duty Manager at EPT, Sea Life Centre (2020-01 – Present) Positioned on the front line, providing an exemplary level of customer service and ensure the Photography departments operating safely, effectively. Support and deputise for the Photography manager with the running of the department.

Acting as a role model to other team members, supporting, training and mentoring them to ensure all departmental standards, procedures and targets are being met.

• Managing staff • Processing card and cash transactions • Key holder duties such as cashing out at the end of the day • Main point of contact for sites in Birmingham i.e Sealife centre, Lego discovery centre, Cadbury, Hatton, Willow farm • Greeting customers and ensuring photos are taken before they begin their journey • Provide training, coaching and mentoring to team members equipped with knowledge and skills to deliver their roles effectively • Organising daily team action plans and weekly rotas • Operating tills, greeting guests, upselling, queue management, restocking, merchandising, conducting required checks and ensuring cleanliness and hygiene standards are maintained • General housekeeping • General maintenance of photo desk i.e. changing ink in photo printers, ensuring keyrings are stocked up and packages are ready • Problem solving throughout the shift i.e. knowing what to do when a camera breaks • Take the lead in personally handling complex guest queries or complaints, proactively finding a solution • Profit loss • Resolve any IT issues • Calling IT to resolve problems Customer Advisor at Birmingham City Council (2023-02 – 2023-05) Inbound calls, providing advice, information and assistance to callers to resolve all enquires, provide excellent customer services, work towards call targets and KPI's and work with various I.T. systems.

Sales

Assistant at EPT (2018-07 – 2020-01) • Pushing Sells • Maintain high customer service • Organising stock • Teaching new staff members • Reports on sells • Taking best quality photo's • Changing printer's • Resolve any IT issues • Calling IT to resolve problems Service Assistant at TGS Gas Station (2011-07 – 2019-12) • Handling money, greeting and serving customers, dealing with customer's questions and queries, moving bottles, bottle deliverer's, filling bottles and report daily taking Events Team at Erdington Art Forum (2017-05 – 2018-06) • Serving and interacting with customers and selling products, waitering, promoting events, organising performers, serving food, front of house, cleaning, handling money and everything that entail's close an event Events Leader at Erdington Drama Community (2017-09 – 2018-01) • Prompting events, creating schedules, working the different companies, Handling money, conducting and leading activities, running a production, organising and moving props, running workshops and securing venues Assistant at Mango Lounge (2015-06 – 2015-08) • Redesigning buildings, painting, cleaning, working with tools, moving furniture assembling and collecting Assistant at EU20 UK (2014-07 – 2014-08) • Redesigning buildings, painting, cleaning, working with tools, moving furniture

Bachelor's in Acting in Acting – University Of Central Lancashire