Lamiaa Azza

Iam a professional, dedicated and highly focused individual with experience in primary education, teaching support, hospitality and customer service. I have developed strong communication, organisation and problem-solving skills through working with children, customers and colleagues. I am motivated, reliable and able to work efficiently both independently and as part of a team.

Barista at CaffèNero (2023-01 – 2025-07)

• Prepared and served coffee,tea and other beverages.
• Received and processed customerpayments.
• Maintained high standards of cleanliness andsanitation.
• Dealt with customer enquiriesefficientlyandpromptly.
• Handled customer complaints and worked to resolve thempositively.

Barista at Costa Coffee (2021-01 – 2022-11)

• Prepared and served coffee,tea andotherbeverages.
• Received and processed customer payments.
• Maintained high standards of cleanliness andsanitation.
• Dealt with customer enquiries efficiently and promptly.
• Handled customer complaints and worked to resolve thempositively.

Bespoke Mens wear Sales Assistant at MBE (Made By Everyone) (2019-09 – 2020-02)

• Assisted customers in purchasing luxury ready-to-wear clothing, suits,and accessories.
• Advised clients on styles, fabrics, sizing and outfit coordination.
• Took customers measurements for bespoke and made to measure suits.
• Supported clients throughout the bespoke ordering and tailoringprocess.
• Helped organise and host evening events to introduce new fabrics, collections and bespokedesigns.
• Delivered personalised customer service in a luxury mens wear environment.
• Built strong client relationships and ensured a high-quality shopping experience.

TeachingAssistant at RainbowSchool (2019-11 – 2020-02)

• Assisted teachers with lesson preparation and classroom materials.
• Prepared classrooms and maintained a safe and clean learningenvironment.
• Recorded and reported pupil's progress to theteacher.
• Supported teachers in managing student behaviour and keeping pupilsfocused.
• Supervised group activities, sports events and schooloutings.
• Supported a healthy and safe learning environment forchildren.

CustomerService at Opexsteel Ltd (2013-04 – 2014)

• Handled enquiries by phone and face toface.
• Answered questions about company products andservices.
• Resolved customer issues and troubleshootingrequests.
• Processed orders and transactionsaccurately.
• Provided information about the company’sofferings.
• Conducted proactive customer outreach and handled complaints.

Supporting Teaching and Learning–Level2 – BradfordCollege,UnitedKingdom (2019-09 – 2020-06)

Customer Service – OCR Level2 – ShipleyCollege,UnitedKingdom (2013-09 – 2014-06)

BusinessSkills–OCRLevel2; ITUserSkills–BCSLevel1; InternetSafetyITAcoustics–Level1; UsingICT–OCR EntryLevel – ShipleyCollege,UnitedKingdom (2012-09 – 2013-06)

ProfessionalBachelor’sDegree in BusinessManagement (2011)

Diploma inCommerce – Commerce,Rabat,Morocco (2010)

Baccalaureate in Mathematics, English, French, Arabic,Science