Laura Fitzpatrick

I am a dependable and hardworking person with a positive attitude and strong customer service skills. I enjoy working in fast-paced environments, learning new tasks, and being part of a team. I take pride in being reliable, staying organized, and creating a friendly experience for customers.

Office Manager at Sturbridge Automotive Collision Center (2024-09 – Present)

• Coordinated office operations to enhance workflow efficiency and productivity.
• Managed scheduling, ensuring timely completion of tasks and appointments.
• Developed and maintained filing systems to improve document retrieval processes.
• Implemented inventory control procedures to optimize supply management.

Server at Mercantile (2024-01 – 2025-12)

• Delivered exceptional customer service, ensuring guest satisfaction through attentive communication.
• Assisted in menu knowledge, providing accurate recommendations to enhance dining experience.
• Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
• Handled cash transactions efficiently, processing payments while balancing registers at shift end.

Server/Bartender at Feng Asian Bistro (2023-03 – 2024-10)

• Delivered friendly, attentive service in a fast-paced dining environment.
• Took accurate food and beverage orders and entered them into POS systems.
• Managed multiple tables while maintaining high service standards.
• Handled cash, credit, and mobile payments accurately.

Concierge at The Overlook (2021-02 – 2023-03)

• Served as the first point of contact for residents, families, and visitors, providing a warm and professional welcome.
• Managed incoming calls, inquiries, and service requests with patience and accuracy.
• Maintained visitor logs and ensured building safety and security procedures were followed.
• Communicated effectively with nursing, maintenance, and administrative staff to address concerns promptly.

Auto Claims Adjuster at Mapfre Insurance (2019-02 – 2020-04)

• Managed a high-volume caseload of auto insurance claims from intake through resolution.
• Investigated accidents by reviewing police reports, statements, photos, and coverage details.
• Determined liability and evaluated damages in accordance with MAPFRE policy guidelines.
• Communicated with policyholders, claimants, body shops, and attorneys to gather documentation and provide updates.

Culinary Arts/Baking – Blackstone Regional Vocational Technical High School (2007-09 – 2011-05)

Phlebotomy/EKG – Fieldstone (2013-07 – 2014-07)