Laura Honour

A Self Motivated, conscientious employee with excellent communication skills, able to work as part of a team or individual and capable of working under pressure. I have built upon a wealth of knowledge from my range of roles including front of house, showroom host and Star Expert at Mercedes-Benz. My degree allowed me to develop skills such as organisational and planning, problem solving and IT knowledge, which has enabled me to take on more challenging roles.

I am a reliable, trustworthy, hardworking, and ambitious employee.

Front of House at Porsche (2026-04 – Present)

• Meet and greet customers, ensuring a premium first impression.
• Manage the main switchboard and direct enquiries efficiently.
• Support both sales and aftersales departments with customer enquiries.
• Coordinate appointments and maintain showroom presentation.
• Deliver exceptional customer service in line with Porsche standards.

Sales Executive at Audi West London (2025-06 – 2026-01)

• Built strong relationships with customers to deliver an outstanding buying experience.
• Managed enquiries, leads and showroom walk-ins.
• Provided detailed Audi product and brand knowledge.
• Worked towards monthly sales targets and maximised opportunities.
• Handled the full sales process from initial enquiry through to

Front of house at Audi Amersham (2025-01 – 2025-05)

• Meet and greet customers
• Answering all calls to main switch board
• Organising diary for board meetings
• Service customer call backs
• Directing customers to service area
• Helping with all enquiries regarding sales
• Maintaining high level of customer service always

Sales Executive at Audi Amersham (2023-12 – 2024-02)

• Building relationships with customers to ensure the best outcome for sales
• Following up on leads and dealing with walk ins
• Product and Brand knowledge
• Reaching targets and thriving to exceed each month

Front of House at Audi Amersham (2022-10 – 2023-12)

• Meet and greet customers
• Answering all calls to main switch board
• Organising diary for board meetings
• Service customer call backs
• Directing customers to service area
• Helping with all enquiries regarding sales
• Maintaining high level of customer service always

Star Expert at Mercedes-Benz (2020-03 – 2021-09)

My role as a Star Expert covered a wide range of responsibilities at Mercedes-Benz including;

• Responsible for keeping up to date with product knowledge and that their knowledge is of a high standard.
• Planning and managing the test drive process with the sales executive and offering product insight during the test drive appointment.
• Taking an interest in potential customers' needs and requirements with a view to passing any relevant information onto the sales executive/transaction manager, keeping the customer experience smooth.
• Responsible for the preparation of the showroom ensuring there is a strong selection of demonstration vehicles available, and that the showroom is always presentable for customers.
• Proactively approaching customers in the showroom to offer help/advice.
• Introducing the customer to the sales executive/transaction manager when they express interest in buying.
• Working closely with After Sales colleagues to provide an excellent vehicle hand-over.
• Involvement in sales events/launch events.

Showroom Host at Land Rover/Jaguar (2018-11 – 2019-12)

• Meet and greet customers
• Answering all calls to main switch board
• Directing customers to service area
• Helping with all enquiries regarding sales
• Offering of beverages when in barista area
• Maintaining high level of customer service always

Teaching Assistant at Tradewind Recruitment (2018-02 – 2018-10)

• General support in the classroom
• One on one support with pupils
• Group phonics teaching
• Playtime duties

Sales Admin at Land Rover (2018-06 – 2018-12)

Temp to Perm Adecco Agency

• Managing daily emails
• Daily filing of all incoming and outgoing stock
• Dealing with all enquires over the phone
• Daily stock list
• Bringing vehicles into stock
• Setting up packs for outgoing stock

Nursery Assistant at Charters Nursery (2018-03 – 2018-06)

• Nursery assistant covering all areas all looking after children
• Supervising mealtimes
• Creating learning activities
• Daily walks and outdoor play
• Attending to children at nap time
• Encouraging play and learning

Front of House at Rush (2016-09 – 2017-02)

• Supporting the Salon Manager with various tasks in the salon.
• Full administration of all word documents and time sheets, including all hours and wages spreadsheets.
• Answering the phone, emails and liaising with Head Office.
• Welcome and greet clients, providing an excellent customer experience, ensuring they are looked after and have a memorable experience at Rush.
• To build good relationships with clients, communicating effectively regarding the professional retail products and services.

Recruitment Consultant at Adecco (2016-09 – 2017-02)

• 360 recruitment
• Sales calls to find new business
• Visits with new clients
• Candidate interviews
• Liaising with clients and candidates
• Preparing candidate for interview
• Following up with clients and candidates once placed in role

BA (Hons) in Public Relations – University of West London

Access to Higher Education (HE) Diploma – Oakland College – Welwyn Garden City

GCSEs – John. F. Kennedy School – Hemel Hempstead