Lauren Johnson
Receptionist/Housekeeper hybrid role
Hire this person
Send a job offer directly to this candidate
About
I currently work as a housekeeper and receptionist at an emergency accommodation hotel in Scunthorpe. With previous experience in customer service. I've recently completed a business administration level 2 course, in which I became very interested in admin work. I am an avid learner and believe I would be a great candidate for your position.
Experience
Receptionist/Housekeeper hybrid role - The Avenue
(2026-05)
- Cleaning communal areas such as reception area, guest kitchen and hallways
- Cleaning bathrooms
- Changing beds
- Ironing and washing
- Hoovering and mopping rooms
- Deep cleanings of rooms including cleaning skirting boards, walls, windows, under beds etc.
- Working with vulnerable adults
- Greeting visitors, staff, and residents
- Answering the work phone
- Inputting maintenance reports onto a system
- Checking on guests wellfare
- Locking up reception at the end of the night
- Dealing with guests queries and problems
- Monitoring visitors and maintaining site professionalism
- Using Microsoft Word
- Effectively handovering to the next shift
Team member - Greggs
(2025-06 - 2025-12)
- Serving customers in a busy, quick paced environment
- Keeping areas stocked up, clean and tidy
- Working as a team to keep on top of queues and tasks
- Handling transactions and dealing with problems
- Closing the store which includes cleaning (mopping, sweeping, wiping down areas) shutting down machines, putting tables and chairs away
- Making sandwiches and coffees
- Handling savouries and sweet treats
- Stocking up drinks and food items
- Collecting food for Just Eat orders
Volunteer - British Heart Foundation
(2023-07)
- Working behind the tills serving customers, handling transactions
- Filling out delivery documents for customers addresses and details
- Answering customer queries & dealing with concerns
- Labelling and pricing items in the shop
- Filing away price tags into correct folders
- Working as a team within the environment, adapting to the needs of the job
- Keeping the front desk tidy, while also noticing when items needed cleaning and promptly doing so
- Intake, organising and sorting donations in the warehouse
- Displaying and pricing of stock & donations
Work Experience - St Hughs
(2019-09 - 2020-03)
- Various placements around and assisting the running of the school
- Food preparation and cleaning within the school kitchens
- Assisted in filing, sorting and documenting within the office and libraries
- Delivered and took messages and any items that were needed to help with lessons
Education
Certificate - Principles of Business Administration Level 2 - Learning Curve Group (2026-01 - 2026-04)
Maths Functional Skills Level 2 - North Lincolnshire Adult Education (2025-01 - 2025-07)
English Functional Skills Level 2 - North Lincolnshire Adult Education (2024-01 - 2024-07)
BTEC Level 1 - Hospitality, Art & Design, IT - St Hughs (2017-09 - 2019-07)
