Layla Thornhill

Enthusiastic and customer-focused retail professional with experience in sales, ear piercing, and children's event hosting. Skilled in delivering excellent customer service, building positive relationships, and maintaining a welcoming environment for customers of all ages. Confident handling busy retail settings, resolving customer concerns professionally, and supporting store presentation and daily operations.

Sales Assistant at Claire's (2024-11 – Present)

• Provide ear piercing services while following health and safety procedures.
• Deliver friendly and professional customer service, assisting customers with purchases and product queries.
• Organise and host children's parties and in-store activities including glitter face art and hair styling.
• Handle customer complaints calmly and effectively to ensure positive outcomes.
• Maintain high store standards through merchandising, stock replenishment, and visual displays.
• Work efficiently in a fast-paced retail environment while supporting team targets.