Lazima Subba

Organised, reliable and detail-focused administrator with over four years of experience in office-based roles, including two years in a large e-commerce group (THG) and experience supporting vulnerable clients in a charity setting. Skilled in handling high volumes of calls, data entry, records management, document processing, and resolving queries with empathy and discretion. Known for accuracy, meeting deadlines and managing a busy workload with minimal supervision.

Confident communicator who works well with teams and external contacts, and quick to learn new systems. Seeking an administration position in a supportive, forward-thinking organisation.

CASH AND BANK ADMINISTRATION ASSOCIATE - THG

(2024-01 - 2026-07)

• Processed high volumes of documents and records accurately, meeting daily and month-end deadlines
• Handled and resolved customer and internal queries promptly, professionally and to a high standard
• Kept accurate records across multiple teams, entities and sites
• Filed and archived documentation, maintaining organised, accessible and audit-ready records
• Prepared regular reports and checked records for errors, investigating and correcting any mismatches
• Sent monthly statements to customers and checked supplier statements on receipt
• Tracked customer account information and shared updates with the relevant teams
• Made sure payments and receipts were processed on time, in line with agreed schedules and terms
• Handled company cheques and deposits promptly, showing integrity and trustworthiness

ADMINISTRATION ASSISTANT (FINANCE) - THG

(2023-09 - 2024-01)

• Created, updated and maintained customer and supplier records, ensuring data was accurate, complete and consistent
• Entered data and prepared reports in company systems including Sage, Fluently and Paprika
• Met a 24–48 hour turnaround on all incoming requests and tracked open and closed requests to keep workflow on schedule
• Carried out data cleanses and mass updates in Excel, using VLOOKUP and pivot tables
• Verified information with internal and external contacts, including international stakeholders
• Scheduled regular quality audits to maintain data accuracy and compliance
• Supported cross-team projects with stakeholders such as the Fraud team, improving working relationships and processes

ACCOUNTS EXECUTIVE - Well Dunn Insurance

(2023-03 - 2023-09)

• Maintained ledgers and records in Excel, keeping information accurate and up to date
• Completed daily and weekly administrative and reconciliation tasks to schedule
• Processed client refunds and allocated payments accurately
• Oversaw the month-end process, ensuring all data was correct and complete

BUSINESS ADMINISTRATOR - The Money Career Foundation

(2022-09 - 2023-03)

• Answered a high volume of inbound calls from clients, families and partner organisations, giving clear, patient and empathetic support
• Supported the day-to-day financial administration of vulnerable adults, helping to ensure their affairs were managed accurately and on time
• Handled sensitive personal and financial information with discretion, following confidentiality and data protection requirements
• Maintained accurate client records, call notes and documentation so colleagues could pick up cases with full information
• Prioritised urgent and sensitive requests, and escalated concerns to the appropriate colleagues
• Managed correspondence and followed up with clients and external organisations to resolve queries

BA - Economics & Management - UNIVERSITY OF PORTSMOUTH (2019 - 2023)

A-Levels - Business, Mathematics, English Literature (grades A–C) - SOUTH WILTS GRAMMAR SCHOOL

7 GCSEs (A–C) - Including Mathematics, English Language and English Literature - THE WELLINGTON ACADEMY