September 2022 – Current
Personal Cruise Advisor – Sales
- Key responsibilities include being the point of contact for sales enquiries and a trusted product expert acting as the front of line of the business and working with limited supervision.
- Using my product knowledge and sales skills I would encourage guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of the cruise holiday products and ancillaries.
- Meet stretching conversion, revenue targets in line with CCO monthly targets.
- Exceed efficiency KPIs, quality metrics and customer satisfaction goals.
- Obtain marketing consent at the time of booking to improve the health of the brands database.
October 2014 - March 2022
Owner of “Lush Puppies” which offers a range of services to pet owners in Romsey, Southampton and surrounding areas
Responsible for;
- Organising walks and appropriate exercise for over 100 dogs
- Ensuring dogs are always cared for in a safe and secure environment
- Taking pets to and from medical appointments for clients unable to travel
- Supporting vulnerable clients throughout the Covid crisis, offering essential exercise to animals, plus additional support to NHS staff
- Pet sitting (dogs and cats, and other pets) including housesitting services
- Completing all contractual and insurance paperwork for regulators and clients
- Completing all required financial reports and tax submissions
- Behavioural support to clients – ensuring dogs were appropriately ‘paired’ for socialisation,
plus, lead training, recall and general behaviour assessments.
March 2020 – September 2022
Contract cleaning work
- Cleaning and ironing services for private customers – house cleaning and ironing services
- Cleaning large office space in Southampton – early mornings and evenings – with specific responsibility for Covid safe spaces
March 2010 – December 2014
Part Time sales assistant – Gorgeous Gowns Bridal Shop (Romsey)
Responsible for;
- Booking appointments with new and existing customers, ensuring that appropriate expert staff were available and sufficient time was allowed for each appointment.
- Assisting brides trying on different gowns/accessories, assisting, guiding, and encouraging.
- Ensuring all adjustments and fitting/alteration requirements were accurately documented and passed to the seamstress.
- Assisting young women with selecting dresses for proms and special events, and ensuring their selections were properly altered.
- Supporting bridal parties, including mothers and bridesmaids, to help them choose appropriate outfits and accessories.
- Recording all sales, including deposits and interim payments.
- Ordering stock to ensure sufficient and seasonal supplies were available.
- Designing and implementing window displays to attract new customers.
- Steaming dresses and veils in preparation for collection.
- Cleaning the store to ensure a clean and pleasant environment for all customers and staff.
- Also worked in the same shop for 2 months in early 2016 to help new owners get set up.
Other
Assisting at father’s garage with administration (e.g.,invoicing), reception work and customer services as required (ongoing and current).
