Leah Packham

Cruise sales advisor

Talent

Southampton, SouthamptonMember since September 30, 2023

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About

Highly motivated, enthusiastic, customer focused individual with excellent interpersonal skills.

Proven excellence in all aspects of communication and self-management. A hard worker who is versatile, flexible, and adaptable, with great organisational abilities. A passionate individual with high standards, and a strong work ethic combined with common sense and a pragmatic approach to ensuring quality experiences for all customers.

Experience

September 2022 – Current

Personal Cruise Advisor – Sales

Key responsibilities include being the point of contact for sales enquiries and a trusted product expert acting as the front of line of the business and working with limited supervision.
Using my product knowledge and sales skills I would encourage guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of the cruise holiday products and ancillaries.
Meet stretching conversion, revenue targets in line with CCO monthly targets.
Exceed efficiency KPIs, quality metrics and customer satisfaction goals.
Obtain marketing consent at the time of booking to improve the health of the brands database.

October 2014 - March 2022

Owner of “Lush Puppies” which offers a range of services to pet owners in Romsey, Southampton and surrounding areas

Responsible for;

Organising walks and appropriate exercise for over 100 dogs
Ensuring dogs are always cared for in a safe and secure environment
Taking pets to and from medical appointments for clients unable to travel
Supporting vulnerable clients throughout the Covid crisis, offering essential exercise to animals, plus additional support to NHS staff
Pet sitting (dogs and cats, and other pets) including housesitting services
Completing all contractual and insurance paperwork for regulators and clients
Completing all required financial reports and tax submissions
Behavioural support to clients – ensuring dogs were appropriately ‘paired’ for socialisation,

plus, lead training, recall and general behaviour assessments.

March 2020 – September 2022

Contract cleaning work

Cleaning and ironing services for private customers – house cleaning and ironing services
Cleaning large office space in Southampton – early mornings and evenings – with specific responsibility for Covid safe spaces

March 2010 – December 2014

Part Time sales assistant – Gorgeous Gowns Bridal Shop (Romsey)

Responsible for;

Booking appointments with new and existing customers, ensuring that appropriate expert staff were available and sufficient time was allowed for each appointment.
Assisting brides trying on different gowns/accessories, assisting, guiding, and encouraging.
Ensuring all adjustments and fitting/alteration requirements were accurately documented and passed to the seamstress.
Assisting young women with selecting dresses for proms and special events, and ensuring their selections were properly altered.
Supporting bridal parties, including mothers and bridesmaids, to help them choose appropriate outfits and accessories.
Recording all sales, including deposits and interim payments.
Ordering stock to ensure sufficient and seasonal supplies were available.
Designing and implementing window displays to attract new customers.
Steaming dresses and veils in preparation for collection.
Cleaning the store to ensure a clean and pleasant environment for all customers and staff.
Also worked in the same shop for 2 months in early 2016 to help new owners get set up.