Leanne Hutson

A highly organised and adaptable administrator with extensive experience across healthcare, customer-facing roles and support settings. I bring strong communication skills, accurate record-keeping, and confidence using a wide range of IT systems and booking platforms. I work well in fast-paced environments, manage competing priorities effectively, and maintain a calm, professional approach when dealing with sensitive information.

I am now seeking a new opportunity where I can apply my administration skills, attention to detail, and proven ability to support both teams and the public.

Diagnostic Administrator at FCMS (2024-11 – Present)

• Process referrals for ECGs, echocardiograms, blood pressure monitoring, and non-obstetric ultrasound.
• Retrieve referrals from ERS and email, processing and updating them on SYSTM1.
• Contact patients to confirm identity, clinical details and appointment needs, and book into appropriate clinics across England.
• Download final sonographer reports from CIMAR and send to GP practices using DOCMAN.
• Liaise with GP surgeries and cardiology departments to ensure results reach the correct clinician.

Support Worker at Creative Support (2023-08 – Present)

• Support individuals with learning and physical disabilities to live independently.
• Assist with household tasks, personal care, medication, finances, and access to the community.
• Completed Care Certificate and ongoing CPD.

Waiting List Coordinator at Blackpool Teaching Hospitals NHS FT (2022-12 – 2023-07)

• Booked patients for pre-operative assessments and ensured they were informed of medication requirements before surgery.
• Coordinated consultants' theatre lists based on clinical priority.
• Ensured case notes were in the correct theatre on time.
• Monitored RTT pathways and ensured patients were scheduled within safe timeframes.

Waiting List Support Clerk at Blackpool Victoria Hospital (2019-11 – 2022-12)

Started as a Level 2 Business Administration Apprentice before progressing into a support role.

• Booked patient appointments and updated waiting list statuses.
• Typed letters, organised meetings and produced accurate minutes.
• Collated breach dates and ensured waiting times were monitored.
• Provided administrative support to specialist surgery teams.

Senior Sales Supervisor at Holland & Barrett (2018-11 – 2019-11)

• Completed intensive training and qualified to advise on nutrition products.
• Maintained high health and safety standards within the store.
• Took responsibility for running the shop during a manager's vacancy.
• Managed stock ordering, deliveries, audits and click-and-collect services.

Shop Manager at Trinity Hospice Retail (2013-06 – 2018-11)

• Managed day-to-day operations including staff recruitment, training and supervision.
• Oversaw stock management, merchandising and health and safety.
• Responsible for all administrations including financial reporting and banking.
• Delivered consistent monthly and annual sales and expenditure records.

Diploma of Higher Education in Business Administration – Blackpool Teaching Hospitals (2020-01 – 2021-04)

BTEC Level 3 in Retail Management – GP Strategies (2017-01 – 2018-04)

GCSEs in English, English Literature, Mathematics, Physics, French, ICT – Meden Comprehensive (1983 – 1988)