Linzi Howells

Therapies Administration Support Officer at Cwm Taf Morgannwg Health Board – Ysbyty Cwm Cynon (2024-02 – Present)

Coordinated the setup and launch of two new NHS services, managing all administrative tasks to ensure smooth delivery and compliance with NHS standards.
Maintained accurate service records and managed confidential information in line with GDPR requirements.
Acted as key point of contact for patients, staff and external partners, ensuring clear and timely communication.
Maintained accurate service data, tracked KPI's and produced reports for senior management.
Provided administrative support for project teams, scheduling meetings, processing all purchase orders.

Office Administrator at Broadway Care - Pantanas Care Centre (2020-11 – 2024-02)

Implemented and improved administrative processes to ensure accurate record-keeping of resident files, care plans and compliance documentation.
Reviewed and updated filing and data management systems to meet regulatory standards and streamline daily operations.
Prepared correspondence, reports and documentation for inspections and management reviews, meeting tight deadlines with attention to detail.
Managed confidential medical and personal data in line with GDPR and safeguarding policies.
Supported managers in auditing processes and implementing changes to improve efficiency and quality.

Travel Adviser/3rd in charge at Tui Group (2018-11 – 2020-11)

Handled confidential customer information and financial transactions in line with data protection policies.
Met and exceeded sales targets while delivering a friendly, supportive experience for diverse customers.
Coordinated with airlines, hotels and suppliers to ensure smooth travel arrangements.
Maintained up to date knowledge of travel regulations, products and promotions to provide accurate information.

Administrative Assistant at PRIORY - The Willows Care Home (2014-03 – 2017-07)

Provided administrative support to nursing and care staff, ensuring accurate record keeping of resident files and care plans.
Handled confidential medical and personal information in line with data protection and safeguarding policies.
Acted as first point of contact for residents, families and external agencies, responding to queries with professionalism and empathy.
Maintained office supplies and supported the smooth day-to-day running of reception and admin functions.

Receptionist at Whitbread PLC - Premier Inn (2010-04 – 2014-03)

Greeted and assisted guests, providing excellent customer service and ensuring a welcoming atmosphere.
Managed check ins, check outs and room bookings efficiently using hotel management software.
Coordinated with housekeeping, maintenance and other departments to meet guest needs and resolve issues.
Managed cash transactions and billing accurately, maintaining financial records.
Maintained confidential guest information in line with data protection policies.
Assisted in administrative duties such as filing, scheduling and maintaining office supplies.

Administrative Assistant at HMRC - Merthyr Tydfil Combined Courts (2007-04 – 2009-09)

Managed case files, confidential documents and official correspondence for court hearings.
Scheduled hearings and coordinated with solicitors and court users.
Provided clear information to the public, ensuring excellent service and compliance with legal standards.

Team Leader at KFC (2006-12 – 2007-04)

Supervised a team of 20 staff in a fast-paced environment, ensuring excellent customer service and smooth daily operations.
Managed cash handling, stock control and compliance with health and safety standards.
Resolved customer queries and complaints promptly, maintaining high satisfaction and positive engagement.
Assisted with scheduling rotas, completing reports and communicating operational updates to management.

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