Linzi Howells

Organised and adaptable individual with over 15 years' experience across healthcare, hospitality, HMRC and retail with a proven ability to coordinate services, implement processes, manage confidential information and engage effectively with diverse people. Skilled at improving systems, supporting teams and delivering person-centred service.

Therapies Administration Support Officer at Cwm Taf Morgannwg Health Board – Ysbyty Cwm Cynon (2024-02 – Present)

• Coordinated the setup and launch of two new NHS services, managing all administrative tasks to ensure smooth delivery and compliance with NHS standards.
• Maintained accurate service records and managed confidential information in line with GDPR requirements.
• Acted as key point of contact for patients, staff and external partners, ensuring clear and timely communication.
• Maintained accurate service data, tracked KPI's and produced reports for senior management.
• Provided administrative support for project teams, scheduling meetings, processing all purchase orders.

Office Administrator at Broadway Care - Pantanas Care Centre (2020-11 – 2024-02)

• Implemented and improved administrative processes to ensure accurate record-keeping of resident files, care plans and compliance documentation.
• Reviewed and updated filing and data management systems to meet regulatory standards and streamline daily operations.
• Prepared correspondence, reports and documentation for inspections and management reviews, meeting tight deadlines with attention to detail.
• Managed confidential medical and personal data in line with GDPR and safeguarding policies.
• Supported managers in auditing processes and implementing changes to improve efficiency and quality.

Travel Adviser/3rd in charge at Tui Group (2018-11 – 2020-11)

• Handled confidential customer information and financial transactions in line with data protection policies.
• Met and exceeded sales targets while delivering a friendly, supportive experience for diverse customers.
• Coordinated with airlines, hotels and suppliers to ensure smooth travel arrangements.
• Maintained up to date knowledge of travel regulations, products and promotions to provide accurate information.

Administrative Assistant at PRIORY - The Willows Care Home (2014-03 – 2017-07)

• Provided administrative support to nursing and care staff, ensuring accurate record keeping of resident files and care plans.
• Handled confidential medical and personal information in line with data protection and safeguarding policies.
• Acted as first point of contact for residents, families and external agencies, responding to queries with professionalism and empathy.
• Maintained office supplies and supported the smooth day-to-day running of reception and admin functions.

Receptionist at Whitbread PLC - Premier Inn (2010-04 – 2014-03)

• Greeted and assisted guests, providing excellent customer service and ensuring a welcoming atmosphere.
• Managed check ins, check outs and room bookings efficiently using hotel management software.
• Coordinated with housekeeping, maintenance and other departments to meet guest needs and resolve issues.
• Managed cash transactions and billing accurately, maintaining financial records.
• Maintained confidential guest information in line with data protection policies.
• Assisted in administrative duties such as filing, scheduling and maintaining office supplies.

Administrative Assistant at HMRC - Merthyr Tydfil Combined Courts (2007-04 – 2009-09)

• Managed case files, confidential documents and official correspondence for court hearings.
• Scheduled hearings and coordinated with solicitors and court users.
• Provided clear information to the public, ensuring excellent service and compliance with legal standards.

Team Leader at KFC (2006-12 – 2007-04)

• Supervised a team of 20 staff in a fast-paced environment, ensuring excellent customer service and smooth daily operations.
• Managed cash handling, stock control and compliance with health and safety standards.
• Resolved customer queries and complaints promptly, maintaining high satisfaction and positive engagement.
• Assisted with scheduling rotas, completing reports and communicating operational updates to management.

GCSEs in Maths, English & Science – Comprehensive School (1999-09 – 2006-08)

A Levels in English Literature, Art, ICT – Comprehensive School (1999-09 – 2006-08)

AS Level in Law – Comprehensive School (1999-09 – 2006-08)

QCF in Healthcare Support Services Level 2 (2021)

QCF in Dementia Awareness Level 3 (2023)

Entry Level in Welsh (Entry Level 1 & 2) – University of South Wales (2025-07)

Course in Microsoft Excel 2019 – Coleg Ceridigion (2025-06)