Lee Burgan

Senior delivery leader with 15+ years' experience leading large-scale technology change and transformation across complex enterprise environments (HSBC), including platform migration, cloud adoption and infrastructure modernisation. Proven ability working across Technology, Operations and governance stakeholders to drive aligned, predictable delivery, with direct experience working within Agile Release Trains and supporting PI Planning activities, delivery ceremonies and cross-team dependency management. Skilled at selecting the right delivery approach — Agile, Waterfall or hybrid — and at coaching teams and Product Owners to raise delivery maturity.

Agile Scrum

Master certified, ITIL 4 Practitioner and Lean Six Sigma Green Belt, with hands-on Azure DevOps experience.

Technology Lead HRIT (PGC&GCOO Technology) at HSBC (2019-06 – Present)

• Owned compliance and governance for sensitive people data; embedded approval workflows, audit trails, evidence packs, version control and sign-off to meet audit and enterprise standards.
• Designed and ran governance ceremonies and forums to ensure capabilities, standards and controls were consistently adhered to and robust across the platform; contributed to writing the strategic governance approach at portfolio level.
• Established data governance for workforce datasets (definitions, controls, lineage, quality checks), improving consistency of metrics used in leadership reporting and reducing rework caused by definition drift.
• Maintained clear visibility of data/service risks and issues, driving resolution plans through to closure and escalating with evidence where required.
• Led end-to-end change delivery across Technology, Operations and governance stakeholders, ensuring impacts were identified early and implementation readiness achieved before release.
• Responsible for incident management across 7 services, coordinating triage, communications and post-incident reviews to address root cause and prevent recurrence.
• Led a team of 14 third-party developer resources plus analyst/BA support; managed backlog and prioritisation with Product Owners, balancing demand vs capacity and making transparent trade-offs. Direct experience working within Agile Release Trains and supporting PI Planning activities.
• Led migration of HR reporting services from Oracle on-prem to cloud (ADW/Azure), saving over $2M in costs while improving scalability and resilience.

Senior Digital Data Insights Manager at HSBC (2015-10 – 2019-06)

• Provided enterprise insight and measurement governance to support decision-making and performance improvement across multiple divisions.
• Acted as SME for analytics frameworks (measurement standards, tagging governance, data dictionary), improving data quality and trust in reporting.
• Produced senior-leadership-ready insight packs and narratives, translating complex analytics into clear decisions and actions for technical and non-technical stakeholders.
• Delivered coaching and knowledge-sharing to embed capability within business lines and support sustainable BAU ownership.

Analytics Consultant (Contractor) at Kaplan Financial (2015-07 – 2015-10)

• Conducted gap analysis and competitor benchmarking to identify process inefficiencies and improvement opportunities.
• Worked with board-level stakeholders to compile a new digital strategy and readiness plan.
• Implemented improved measurement and testing discipline (UAT, defect documentation, test execution), delivering a 24% uplift in online sign-up revenue.

Digital Manager (Contractor) at Alpharooms (online travel agency) (2015-03 – 2015-07)

• Led cross-functional delivery across Commercial, IT, Creative, Vendors and MI, delivering insight-led recommendations for onsite and journey improvements.
• Owned experimentation (A/B and MVT) and behavioural analytics across multiple data sources; communicated outcomes and actions to stakeholders.

Online Analytics & Insight Manager at BT Group – Plusnet (2012-10 – 2015-03)

• Provided digital governance to ensure data quality across all business lines; created and led optimisation strategy in line with business requirements.
• Coached and led a team of insight/MI/analytics experts to identify opportunities and drive solutions.
• Owned and delivered a complete end-to-end analytics solution in partnership with a third-party vendor, saving £1M in costs.

Web Analytics and Information Lead at NHS Choices – Dept. of Health (2011-01 – 2012-10)

• Identified gaps in data/information strategy and built robust solutions; directed planning, budgeting, vendor selection and quality assurance efforts.
• Ensured tagging and collection methodology was followed; managed the day-to-day web analytics team.

MI & Insight Manager at Ventura (2007 – 2011)

• Delivered strategic information across several clients, covering all aspects of contact centre and project management.
• Delivered efficiencies that reduced attrition by 29% and introduced processes that increased productivity by 16%.

Voluntary Leadership Support Programme at Teach First

• Coached newly qualified teachers, developing leadership and active listening skills.

Customer Engagement Programme at Mercedes Benz

• Designed a data-blending approach using multiple third-party sources, delivering a 30% sales uplift for new cars.

BSc in Chemistry – Nottingham Trent University A Level in Chemistry, Maths with Statistics, Geography