Student, BSc Health Care Management at Arden University (2024 – Present)
I am currently studying Healthcare Management at Arden University, having completed Level 4 and now working on Level 5 in my third year, working towards my Master's degree.
Training Manager at DHL (2023 – Present)
- Currently taking on new recruits for site tours and inductions, including drug screening, classroom presentations, and demonstrations on Manuel Handling explain DHL rules and regulations.
Inbound Manager at DHL (2023 – Present)
- As Inbound Manger, responsible for tipping and checking inbound company stores food pallets to ensure products are in date and location to Bury DHL, while monitoring and chasing delivery ETAs.
- Also responsible for logging times, dates, pallets numbers, and quantities on desktop computer system.
Loading Manager at DHL (2023 – Present)
- As Loading Desk Manager, responsible for keeping the inbound tracker up to date, checking re-track and freezer cages, and assigning loads to the loading team.
- Once loaded, dispatching vehicles and maintaining accurate updates on the Swan Valley tracker.
Breakdown Manager at DHL (2023 – Present)
Breakdown Manager, responsible stripping pallets and separating stock onto pallets ready to be received for picking. Transporting pallets to the back of the warehouse using a Llop until breakdown area is cleared. Also ensuring the warehouse remains clean and tidy, while moving pallets to designated areas ready for collection and dispatch.
- I have also carried out additional duties including picking, receiving, breakdown, loading, Stock cage checks, marshalling, and cross-dock operations.
- Experienced in operating Warehouse vehicles and equipment such as EPTs, long-fork EPTs, Llops, and PPTs, and also Trained to operate the splitter.
- Since working at DHL, I have completed my Drug Awareness and Manuel Handling Courses, Manager training course and I am due to complete my CSCS course next month.
Step Up Manager at DHL (2023 – Present)
Currently a Step-Up Manager, overseeing day-to-day warehouse operations and supporting full business and operational performance.
- Manage workflow across inbound operations including receiving goods, inventory logging, and distribution processes.
- IT literate – regularly utilise warehouse management systems to monitor stock movement, maintain traceability, and support operational reporting.
- EPT, PPT, and LLOP certified; experienced in loading, tramming, and coordinating general warehouse functions to ensure smooth operational flow.
- Monitor team performance against DHL KPIs, ensuring productivity, safety, and quality standards are consistently met.
- Train, mentor, and support new and existing staff to maintain compliance, safe working practices, and operational efficiency.
- Develop operational knowledge across logistics processes while supporting management with decision-making and business performance.
Care Assistant at Lifestyle by Homecare Service (2024-03 – 2024-04)
- Administered medication and supported clients with personal care, dressing, and hygiene.
- Assisted clients with mobility and manual handling, ensuring comfort and dignity.
- Prepared meals and documented daily care activities, contributing to effective care planning.
Production Operative at Cranswick Continental Foods (2022-11 – 2023-11)
- Operated machinery for slicing, packaging and preparing food products for major UK supermarkets.
- Maintained high standards of hygiene and efficiency while working to strict deadlines.
- Contributed to team success by meeting daily production targets in a fast-paced environment.
Painter & Decorator at Self-Employed (2021-01 – 2022-11)
- Completed residential and commercial painting jobs, from preparation through to finish.
- Provided accurate quotes and timelines to clients, managing all work independently.
- Known for attention to detail and high-quality finishes leading to repeat business.
Furniture Assembler at Pablows and Sons (2020-09 – 2021-01)
- Constructed and prepared sofa frames, adding foam and springs for final upholstery.
- Worked efficiently as part of a production team to meet manufacturing targets.
Housing Disrepair Consultant at Remote (2019-03 – 2020-09)
- Liaised with council tenants to assess damp and disrepair issues.
- Booked surveys and arranged repair work, ensuring follow-through and client satisfaction.
Customer Service Advisor at Legal Financial Solutions (2014-11 – 2019)
- Managed inbound and outbound calls for pension and PPI reviews on behalf of Unite the Union.
- Consistently achieved sales and KPI targets in a high-pressure environment.
- Supported colleagues as part of a successful, results-driven team.
Energy Efficiency Consultant at Self-Employed (2012 – 2014-11)
- Promoted cavity wall insulation and solar panels under government energy schemes.
- Educated homeowners on energy savings and booked EPC surveys for eligible properties.
- Improved uptake of green energy solutions through persuasive communication.
Personal Trainer & Football Coach at Self-Employed (2012-05 – 2012-11)
- Delivered group and one-on-one fitness sessions tailored to women and children.
- Designed diet and training programs and promoted community involvement in active lifestyles.
- Managed all marketing, planning and client relationships.
Painter & Decorator at Self-Employed (2002 – 2005)
- Applied various coatings including paint, varnish, and lacquer using brushes and spray guns.
- Retouched surfaces to meet client standards and ensured proper finish application.
- Read job orders and prepared all required materials and work surfaces.
Order Picker at J Parker Bulbs and Sons Ltd (2001 – 2002)
- Picked and packed customer orders for UK-wide distribution.
- Maintained high levels of accuracy and speed when handling goods.
Labourer & Gardener at A-Block Pavers Ltd (2000 – 2001)
- Maintained public and private gardens including paving, planting, trimming and digging.
- Operated landscaping machinery and contributed to the installation of garden features.
Infantry Soldier at British Army – King's Regiment (1998 – 2000)
- Served at Weeton Barracks and on peacekeeping patrols in Northern Ireland.
- Participated in intense physical training, army boxing, and regimental music performances.
- Gained discipline, teamwork, resilience, and leadership skills.
