Lee Lawrence

I am a highly motivated and versatile individual with over 20 years of experience across healthcare, support work, logistics, production, construction, and the armed forces. My diverse background has equipped me with a strong work ethic, excellent communication skills, and the ability to adapt quickly to new environments and challenges. Currently studying towards a degree in Health Care Management, I am passionate about building a long-term career where I can make a meaningful impact—particularly in roles involving direct care, leadership, and operations.

I have proven management skills developed through self-employment, team leadership roles, and performance coach and now a step-up manager at DHL. I've managed projects, training new staff, and led teams to achieve operational targets under pressure. I am confident, detail-oriented, and professional, with a calm and compassionate approach to both people and problems.

Whether supporting clients, improving systems, or managing workloads, I bring a proactive and positive attitude that contributes to team success and client satisfaction.

Student, BSc Health Care Management at Arden University (2024 – Present)

I am currently studying Healthcare Management at Arden University, having completed Level 4 and now working on Level 5 in my third year, working towards my Master's degree.

Training Manager at DHL (2023 – Present)

• Currently taking on new recruits for site tours and inductions, including drug screening, classroom presentations, and demonstrations on Manuel Handling explain DHL rules and regulations.

Inbound Manager at DHL (2023 – Present)

• As Inbound Manger, responsible for tipping and checking inbound company stores food pallets to ensure products are in date and location to Bury DHL, while monitoring and chasing delivery ETAs.
• Also responsible for logging times, dates, pallets numbers, and quantities on desktop computer system.

Loading Manager at DHL (2023 – Present)

• As Loading Desk Manager, responsible for keeping the inbound tracker up to date, checking re-track and freezer cages, and assigning loads to the loading team.
• Once loaded, dispatching vehicles and maintaining accurate updates on the Swan Valley tracker.

Breakdown Manager at DHL (2023 – Present)

Breakdown Manager, responsible stripping pallets and separating stock onto pallets ready to be received for picking. Transporting pallets to the back of the warehouse using a Llop until breakdown area is cleared. Also ensuring the warehouse remains clean and tidy, while moving pallets to designated areas ready for collection and dispatch.

• I have also carried out additional duties including picking, receiving, breakdown, loading, Stock cage checks, marshalling, and cross-dock operations.
• Experienced in operating Warehouse vehicles and equipment such as EPTs, long-fork EPTs, Llops, and PPTs, and also Trained to operate the splitter.
• Since working at DHL, I have completed my Drug Awareness and Manuel Handling Courses, Manager training course and I am due to complete my CSCS course next month.

Step Up Manager at DHL (2023 – Present)

Currently a Step-Up Manager, overseeing day-to-day warehouse operations and supporting full business and operational performance.

• Manage workflow across inbound operations including receiving goods, inventory logging, and distribution processes.
• IT literate – regularly utilise warehouse management systems to monitor stock movement, maintain traceability, and support operational reporting.
• EPT, PPT, and LLOP certified; experienced in loading, tramming, and coordinating general warehouse functions to ensure smooth operational flow.
• Monitor team performance against DHL KPIs, ensuring productivity, safety, and quality standards are consistently met.
• Train, mentor, and support new and existing staff to maintain compliance, safe working practices, and operational efficiency.
• Develop operational knowledge across logistics processes while supporting management with decision-making and business performance.

Care Assistant at Lifestyle by Homecare Service (2024-03 – 2024-04)

• Administered medication and supported clients with personal care, dressing, and hygiene.
• Assisted clients with mobility and manual handling, ensuring comfort and dignity.
• Prepared meals and documented daily care activities, contributing to effective care planning.

Production Operative at Cranswick Continental Foods (2022-11 – 2023-11)

• Operated machinery for slicing, packaging and preparing food products for major UK supermarkets.
• Maintained high standards of hygiene and efficiency while working to strict deadlines.
• Contributed to team success by meeting daily production targets in a fast-paced environment.

Painter & Decorator at Self-Employed (2021-01 – 2022-11)

• Completed residential and commercial painting jobs, from preparation through to finish.
• Provided accurate quotes and timelines to clients, managing all work independently.
• Known for attention to detail and high-quality finishes leading to repeat business.

Furniture Assembler at Pablows and Sons (2020-09 – 2021-01)

• Constructed and prepared sofa frames, adding foam and springs for final upholstery.
• Worked efficiently as part of a production team to meet manufacturing targets.

Housing Disrepair Consultant at Remote (2019-03 – 2020-09)

• Liaised with council tenants to assess damp and disrepair issues.
• Booked surveys and arranged repair work, ensuring follow-through and client satisfaction.

Customer Service Advisor at Legal Financial Solutions (2014-11 – 2019)

• Managed inbound and outbound calls for pension and PPI reviews on behalf of Unite the Union.
• Consistently achieved sales and KPI targets in a high-pressure environment.
• Supported colleagues as part of a successful, results-driven team.

Energy Efficiency Consultant at Self-Employed (2012 – 2014-11)

• Promoted cavity wall insulation and solar panels under government energy schemes.
• Educated homeowners on energy savings and booked EPC surveys for eligible properties.
• Improved uptake of green energy solutions through persuasive communication.

Personal Trainer & Football Coach at Self-Employed (2012-05 – 2012-11)

• Delivered group and one-on-one fitness sessions tailored to women and children.
• Designed diet and training programs and promoted community involvement in active lifestyles.
• Managed all marketing, planning and client relationships.

Painter & Decorator at Self-Employed (2002 – 2005)

• Applied various coatings including paint, varnish, and lacquer using brushes and spray guns.
• Retouched surfaces to meet client standards and ensured proper finish application.
• Read job orders and prepared all required materials and work surfaces.

Order Picker at J Parker Bulbs and Sons Ltd (2001 – 2002)

• Picked and packed customer orders for UK-wide distribution.
• Maintained high levels of accuracy and speed when handling goods.

Labourer & Gardener at A-Block Pavers Ltd (2000 – 2001)

• Maintained public and private gardens including paving, planting, trimming and digging.
• Operated landscaping machinery and contributed to the installation of garden features.

Infantry Soldier at British Army – King's Regiment (1998 – 2000)

• Served at Weeton Barracks and on peacekeeping patrols in Northern Ireland.
• Participated in intense physical training, army boxing, and regimental music performances.
• Gained discipline, teamwork, resilience, and leadership skills.

BSc (Hons) in Health Care Management – Arden University (2023)