Lesley Judd

A committed and conscientious professional with an exceptional track record in working to high standards including leadership, training and supervision. Highly versatile and flexible with a proven ability to adapt and succeed in a range of challenging environments developed across a successful career spanning over 30 years. Quick to learn and eager to embrace new challenges and opportunities, self-sufficient and self-motivated, able to work independently using own initiative as well as within a team.

Thrives under pressure with a proven ability to manage competing workloads. Currently seeking a new role in administration to utilise an extensive array of skills, knowledge and experience.

Supporter Relations Assistant - Stroke Association

(2019-01)

• To act as the first point of contact for supporters delivering outstanding multi-channel customer experience, ensuring telephone and email enquiries are handled promptly, efficiently, and in a personable and helpful manner. Where possible aiming to resolve the customers query first time, every time.
• To open post and accurately bank and process all aspects of supporter donations within agreed timescales.
• Manage the company Direct Debits, setting up new records and running the claim to the bank twice monthly.
• Producing personalised and appropriately written responses to customers enquires and donations by email or post.
• Following defined procedures accurately process and record on the customer database all aspects of financial income within the agreed timescales and updating all personal information or communication preferences on a customer database
• Working collaboratively with the Fulfilment Team to ensure fundraising activities and product sales requests are supported by an effective fulfilment team

Home Services Support Manager - Homebase

(2011-06 - 2018-10)

• Day to day management of the Home Services Administration functions
• Supporting the Operations Manager in identifying threats and risks to profits, service and other related areas of the business
• Act as Business Continuity Co-ordinator for Retail Showroom division
• Raising purchase orders for sub contracted supplier payments
• Administration of a of legally compliant database of kitchen and bathroom installers
• Supporting field-based teams with the provision of accurate Management Information
• Producing and communicating installation training documentation

Team Leader - Sales Order Processing Department - Ricoh UK

(2010-07 - 2011-05)

• Providing a customer service department for all customers offering advice, information and order processing
• Complaint handling
• Supervising Order Administrators on a day to day basis ensuring each is fully trained to ensure correct processing in line with company regulations
• Carrying out staff appraisals, managing performance and disciplining staff
• Leading and participating in projects relating to the field of Order Administration
• Recruiting and devising training programmes for new staff
• Attending customer review meetings

Office Manager - Energy Reports & Surveys Ltd (ERS)

(1998-04 - 2010-01)

• Recruiting and managing a team of staff to agreed performance levels and reporting to the Managing Director on operational functions
• Assigning work to staff and managing their workload and output
• Advising staff on all HR issues
• Ensuring client contractual service levels are maintained
• Providing monthly Management Information packs to all clients
• Providing regular management reports including the collation of a monthly report to be presented to the Board of Directors
• Providing PA support and assistance to the Managing Director
• Attending client review meetings and managing key relationships
• Office Management – ensuring all facilities are fully operational, including housekeeping and building security

Part Time Customer Service Assistant - Santander

(1998-01 - 1998-04)

• Dealing with customer accounts face to face at the counter
• Processing cheque and cash payments
• Balancing tills
• General administration as required

Residential Recoveries Manager - Nationwide Building Society - Head Office – Northampton

(1988 - 1997-12)

• Management and sale of a portfolio of repossession properties
• Training and supervising a team of 15 staff
• Monitoring the performance of service providers
• Devising and implementing quality controls
• Analysing business objectives and setting targets

Branch Manager - Nationwide Building Society - Galashiels Branch

(1986 - 1988)

Management Trainee - Nationwide Building Society - Aberdeen Branch

(1983-11 - 1986)

Higher & O Grade - The Gordon Schools