Nancy Pinzon
Customer Relations Assistant
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About
Dedicated customer service and administrative professional with more than 25 years of experience delivering exceptional service, supporting daily operations, coordinating teams, and building positive customer relationships. Known for a friendly attitude, strong work ethic, attention to detail, and ability to thrive in fast-paced environments. Experienced working with diverse communities and committed to providing an outstanding customer experience.
Flexible to work evenings, weekends, and holidays.
Experience
Customer Relations Assistant - EDUCO Education & Consulting - Bogotá, Colombia
(2023-01 - 2024-12)
- Provided excellent customer service and responded to client inquiries.
- Coordinated registrations, appointments, and daily administrative tasks.
- Maintained accurate records and supported workshops and events.
Administrative Coordinator - ClubGold Colombia S.A.S. - Bogotá, Colombia
(2015-05 - 2022-12)
- Supported daily operations and assisted customers, employees, and visitors.
- Coordinated meetings, training sessions, and onboarding activities.
- Maintained confidential records and collaborated with multiple departments.
Executive Assistant & Administrative Support - SINTEC Consulting & Politécnico Grancolombiano University - Bogotá, Colombia
(1996 - 2015)
- Delivered administrative and customer support in busy office environments.
- Scheduled meetings, prepared documents, maintained records, and assisted clients and staff.
- Built positive relationships while managing multiple priorities.
Education
Community and Social Services Management - Community and Social Services - Mohawk College
English for Academic Purposes - English - Fanshawe College
Bachelor of Business Administration - Business Administration
Postgraduate Specialist Degree in Human Talent & Occupational Risk Management - Human Talent & Occupational Risk Management
