Leslie A

Friendly and compassionate healthcare professional with strong therapeutic communication skills and experience supporting individuals with diverse needs. Emotionally resilient, grounded in challenging situations, and confident building rapport while maintaining clear professional boundaries. Keen to develop clinically within Occupational Therapy and motivated to progress toward studying a BSc (Hons) in Occupational Therapy.

Care Coordinator (Social Prescriber) at Meridian-Placed in Monkfield Medical Practice (2022-10 – 2026-05)

• Completed person‑centred assessments and developed care plans focused on wellbeing, independence, and meaningful daily activity
• Supported individuals with diverse physical, social, and mental health needs, helping them overcome barriers to participation
• Collaborated with MDTs (GPs, nurses, safeguarding teams, social care, community organisations) to review progress and adjust interventions
• Coordinated patient pathways, referrals, and follow‑up to ensure continuity of care
• Used therapeutic communication and active listening to build rapport and support behaviour change
• Helped patients access community groups, rehabilitation activities, and social‑connection opportunities
• Provided emotional support to vulnerable or socially isolated individuals using counselling‑informed skills
• Promoted self‑management, resilience, and preventative health approaches
• Escalated concerns appropriately and maintained accurate clinical records using SystmOne
• Facilitated wellbeing and creative groups (e.g., community art group, Kintsugi Hope) to support confidence, routine, and social engagement
• Organised community outreach initiatives to raise awareness of local health and wellbeing services
• Contributed to service development by supporting policy updates, quality improvement, and ongoing professional learning

Customer Service Specialist at Abcam (2016-01 – 2022-08)

Developed strong communication, problem‑solving, and organisational skills in a fast‑paced environment, managing complex queries with professionalism and empathy.

Early Administrative & Customer‑Facing Roles at Various (2013 – 2016)

Office support, procurement, customer service, and airport operations roles, developing strong communication, organisation, problem‑solving, and public‑facing service skills.

Level 3 Certificate in Counselling Studies in Counselling – Cambridge Regional College (2021)

Level 2 Certificate in Counselling Skills in Counselling – Cambridge Regional College (2020)

Module in Introduction to Sociology – The Open University (2019)

HND in Tourism – Lycée d'hôtellerie et de tourisme de Saint-Quentin (2010)

Secondary Education Exam in General – Lycée Rabelais (2007)