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Lewis

Lewis

Volunteer Client Advisor

Talent
KirkcaldyMember since May 28, 2026
CanvaCASTLE
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CanvaCASTLE

About

I currently am studying the LLB (Hons) Law with Criminology course at Abertay and have recently obtained my HNC in Business Management. I am looking for part time work in the Kirkcaldy and surrounding areas to supplement my studies and use my IT and analytical skills that I have learned during my studies into practice.

Experience

Volunteer Client Advisor - Citizens Advice Bureau

(2025-11)

  • Interview clients (call or face-to-face) to gather information and explore available options
  • Provide advice to clients and explain options to them to empower them to make their own decisions
  • Highlight matters of social policy
  • Provide clients with practical help, such as calculating benefits, filling out forms on the client's behalf, etc
  • Record cases using CASTLE in accordance with the quality of advice and confidentiality procedures
  • Basic office administration, e.g. scanning documents
  • Attending local team meetings
  • Internally refer clients to specialist advisors when appropriate, or refer to external resources if necessary
  • Work as part of a team to obtain the best outcome for clients

Digital Marketing Volunteer - Kirkcaldy Old Kirk Trust

(2024-11 - 2025-03)

  • Creating marketing materials e.g., Posters, flyers, Infographics
  • Creating and managing social media platforms, e.g., Facebook, Instagram
  • Communicating different information orally and in writing
  • Using Microsoft Office and Canva to help create marketing materials
  • Create a plan to help market and promote different events
  • Serve refreshments during events
  • Help the Set up for events
  • Engaging with customers/visitors

Education

LLB (Hons) - Law with Criminology - Abertay University (2025-09)

Higher National Certificate - Business Management - Fife College (2023-08 - 2024-06)

Higher - Business Management - Viewforth High School (2018 - 2023)

Higher - Administration & IT - Viewforth High School (2018 - 2023)

Higher - Modern Studies - Viewforth High School (2018 - 2023)

National 5 - Modern Studies - Viewforth High School (2018 - 2023)

National 5 - Business Management - Viewforth High School (2018 - 2023)

National 5 - Administration & IT - Viewforth High School (2018 - 2023)

National 5 - English - Viewforth High School (2018 - 2023)

Skills

Volunteer Client Advisor

Reviews

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