Business manager - Beauty Counter
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L’Oréal Buisness Manager with almost two years of experience working within a high pressure fast paced retail environment, ensuring targets are met and deadlines are hit. Looking to develop myself and my skills in more eventing and education aspects of the beauty industry. I endeavour to achieve the best possible outcome in everything I do, and am extremely passionate within my everyday activities.
Work Experience
2023 - CURRENT COUNTER MANAGER BELUXE- L'ORÉAL
Managing a team effectively in order to create a harmonious workplace environment for staff members to feel confident and comfortable to thrive.
Management of brand visuals for three counters as well as ensuring all visual merchandising guidelines are follow and up to date.
Ensuring team are involved with all L’Oréal activities and opportunities as well as meeting all KPI’s for each staff member personally as well as for the counter.
Providing a plethora of sit down services to a high standard at all times and implementing any training required.
Being the first point if contact for Fenwick management to ensure a smooth transition for any changes Fenwick are implementing as well as tracking these additional KPI’s and checking in with Fenwick management to assess progress.
2022 - 2023 COUNTER MANAGER KIEHLS - L'ORÉAL
Ensuring counter targets are met through effective visual merchandising of the counter and maintaining all paperwork standards are met and completed by a deadline.
Managing couter rotas, ensuring busy periods are covered as well as liaising with area managers regarding new launches to ensure stock level and diary managements are in line with company advice.
Ensuring brand standards are always met, allowing customers to have an exceptional experience when attending a Kiehls counter.
2022 -2022 WEDDING AND EVENTS CO ORDINATOR Crowne Plaza Felbridge Established management methods for admin tasks to ensure processes run smoothly and the satisfaction of the customer.
Effectively dealing with positive and negative feedback and reacting and providing solutions to ensure customer satisfaction.
ADMINISTRATION EXECUTIVE Spire Healthcare FRONT OF HOUSE The Platform Club
