English Literature Graduate with experience in childcare, customer service and the performing arts
Send a job offer directly to this candidate
A driven, creative and optimistic English Literature Graduate with experience in childcare, customer service and the performing arts.
SEN Teaching Assistant at Woodlawn School (Sep 2025 - July 2026)
Front of House, Bar work at Luther's Bar (Wetherspoon) (2023-09 – 2025-09)
Working well under pressure and multitasking; efficiently managing multiple simultaneous order streams (bar app, direct bar, and food orders) during busy periods, ensuring seamless operation and timely service delivery. Significantly, during events such as graduations and freshers week. Excellent customer service and interpersonal skills; Connected with and served a range of demographics thus developing highly adaptable communication strategies.
Leading to repeat business and positive feedback and showcased an empathic and caring nature. Adhering to hygiene standards; showing a keen awareness of external appearance and its impact on customer perception. This contributed to a positive brand image and ensured customers enjoyed the best possible experience.
Front of House, Barista at Valenti's Ice Cream Workshop (2023-04 – 2024-05)
Trustworthy and responsible; Successfully managed daily shop operations, serving as a keyholder responsible for secure opening and closing of the shop. Additionally, I was part of a small team so was often front of house alone thus developing the capability to work independently and use initiative. Worked well under pressure in a small team; consistently delivering efficient and friendly service to large groups (e.g., school and boat trips).
I managed calmly and politely, communicating adeptly with my colleagues if I required extra support. Became acquainted with members of the local community, built a good rapport with regular customers. Therefore, enhancing customer satisfaction and loyalty, contributing to a welcoming atmosphere that encouraged repeat business.
Front of House, Barista at Mime Cafe (2022-04 – 2022-08)
Delivered excellent customer service through building great rapport with customers, asking about their day, remembering the regulars orders which created a welcoming environment, attracting customers and making their needs feel adhered to by listening to them. Furthermore, customers who may not have many other interactions in the day, felt listened to and appreciated. Worked well under pressure, remaining calm in busy periods, serving upstairs, inside and outside tables, and takeaway orders.
I kept up a positive attitude within my team and to customers meaning the cafe ran smoothly; the customers were satisfied and the team's morale remained high. Worked at local events such as Tavistock Pride, helping run an outdoor stall and thus adapting to a different work environment with more limited resources. Therefore I demonstrated strong adaptability and resourcefulness by maintaining efficient operations and high service standards in a dynamic setting.
Babysitting at Private (2018 – 2019)
Utilised imaginative play strategies to motivate children, leading to increased engagement in activities and fostering positive behavioral outcomes, such as reduced screen use and improved tidiness. Proactively devised solutions to common challenges (e.g., screen time, tidying), demonstrating strong problem-solving skills and an ability to positively influence children's habits. Displayed responsibility and reliability, picking up the children from school, cooked dinner and helped them with their homework, ensuring the children's needs were met on schedule and fostering an environment conducive to learning and wellbeing.
Exhibited problem solving skills, adaptability and flexibility, successfully de-escalated challenging situations and navigated unpredictable daily scenarios (e.g., unexpected changes, varied moods), consistently maintaining a calm and controlled demeanor. A space where the children's wellbeing was always prioritised and any stress felt on my part was not felt by them.
Bachelor's in English Literature – Newcastle University (2022 – 2025)
A Levels in Spanish (A), Btec Music (Distinction *), Ctec Performing Arts (Distinction) – Tavistock College (2019 – 2021)
GCSEs in English Literature (Grade 8), Maths (Grade 4) – North Oxfordshire Academy (2014 – 2019)
