Lisa Larocque

A highly reliable professional with over 30 years of experience in customer service, retail and administration. I bring a unique background of 18 years in banking with Barclays and over 20 years of expertise in the furniture industry. I am adept at explaining things clearly to customers and take pride in my professional approach to complaint handling.

I believe that by dealing with any complaints efficiently and empathetically, I can turn potentially unhappy customers into loyal ones. With a lifelong passion for customer service, I am seeking a part-time role where I can use my organisational skills and natural ability to build rapport.

Part time Sales Assistant - SIMPLY BARGAINS

(2004-01 - 2026-01)

Responsible for face to face selling of furniture, cross selling and upselling in the family furniture business. Use passion for household furniture to explain product features and benefits clearly to customers. Manage all after sales queries and complaints, focusing on resolving issues quickly to maintain customer loyalty. Responsible for stock ordering, supplier payments, coordinating delivery schedules and managing correspondence via email, telephone, and social media platforms.

Volunteer - RAINHAM FOOD BANK

(2019-01 - 2020-01)

• Organised inventory and helped distribute food items to people in the local community

Part Time Cook - ST EDWARDS SCHOOL - Romford

(2013-01 - 2015-01)

Prepared and served food in a busy school environment while maintaining high service standards.

Volunteer - CANCER RESEARCH UK - Hornchurch

(2010-01 - 2011-01)

Part time cashier at a Cancer Research UK sales outlet responsible for the working of the till, dealing with queries, ensuring that the retail premises was well presented and preparing donated items for sale.

Various - BARCLAYS BANK PLC

(1988-01 - 2006-01)

• Personal Banker – Ensured customers seeking financial assistance at Barclays Bank receive the highest standards of customer service, by ensuring their needs were met, recommending a suitable financial product.
• Back Office Supervisor – Managed banking transactions to ensure they were processed correctly, in a timely fashion with robust checks undertaken to ensure compliance standards were adhered to.
• Cashier – Responsible for the management of the branch cash reserves held on site and serving customers at cashiering positions.

GCSEs - Mathematics and English

Professional Training - Customer Service and Sales