Lisa Milton
Customer Experience Manager
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About
Customer-focused professional with extensive experience across retail, finance, and customer service environments. Proven ability to lead teams, manage operations, and deliver excellent customer experiences. Strong communication and organisational skills with a consistent record of meeting targets and maintaining high service standards.
Experience
Customer Experience Manager - William Hill - Aberdeen
(2016-12)
- Lead and manage shop team to deliver excellent customer service and achieve targets
- Handle customer queries and ensure a positive in-store experience
- Responsible for cash handling, banking, and daily shop operations
Customer Service Advisor - William Hill - Aberdeen
(2016-01 - 2016-12)
- Delivered high standards of customer service
- Managed cash handling and maintained shop presentation
- Promoted products and ensured customer satisfaction
Store Assistant - Aldi
(2013 - 2015)
- Worked in a fast-paced retail environment
- Operated tills, replenished stock, and maintained store standards
Retail Sales Assistant - Poundworld - Irvine
(2012 - 2013)
- Provided customer service, cash handling, and stock replenishment
Counter Clerk - Irvine Post Office - Irvine
(2009 - 2012)
- Managed counter services including payments, sales, and DVLA services
- Balanced cash and maintained accuracy in a busy branch
Account Manager - Welcome Finance - Saltcoats
(2008 - 2008)
- Managed client accounts and negotiated repayment plans
- Conducted home visits and contributed to team targets
Customer Service Adviser - Becogent - Kilmarnock
(2007 - 2008)
- Handled banking queries and promoted financial products
- Consistently achieved performance targets
Collections Agent - Shopacheck Financial Services
(2006 - 2007)
- Collected repayments and promoted loan products
- Maintained accurate financial records
