Lisa Robinson

Results-driven Customer Support and Operations Specialist with extensive leadership experience as a Construction Site Manager. Expert in executing rigorous site audits, managing high-volume digital file keeping, and resolving complex client escalations. Proven ability to translate technical site requirements into seamless customer solutions.

Highly proficient in hosting virtual consultations via Zoom and managing distributed workflows autonomously. Backed by strong analytical, written, and communication foundations to ensure elite service delivery.

Remote Customer Support & Compliance Liaison - Construction Tech Support - Remote

• Virtual Client Success: Utilised Zoom to conduct virtual onboarding, system troubleshooting, and post-audit reviews for clients, maintaining a 96% satisfaction rate.
• Digital File Keeping: Managed secure cloud-based document repositories, ensuring 100% accuracy in file indexing, version control, and client retrieval.
• Issue Resolution: Acted as a dedicated subject matter expert for construction clients, resolving complex inquiries regarding software, logistics, or project filings.

Construction Site Manager - Building & Infrastructure Solutions

• Audit & Compliance Management: Scheduled and executed rigorous daily, weekly, and monthly site health, safety, and operational audits, achieving a zero-non-compliance rating.
• Information & File Control: Spearheaded a transition from physical paperwork to a centralised digital file-keeping system, reducing document retrieval times by 40%.
• Stakeholder Relations: Conducted cross-functional progress meetings over Zoom and on-site with contractors, developers, and local authorities to ensure milestone alignments.
• Operational Leadership: Directed day-to-day site workflows, managing resource procurement, risk assessments, and project delivery timelines.

NVQ Level 4/6 - Construction Management - Technical Institute / College Name

GCSEs - Secondary School Name, Greater Manchester