Lisa Shead

Experienced Business Operations Manager with strong hands-on HR and people management experience gained within a busy family-run business. Skilled in recruitment, onboarding, payroll, employee support, training, performance reviews, scheduling and health & safety compliance. A professional, organised and approachable communicator with experience managing confidential information, supporting staff wellbeing and maintaining efficient day-to-day operations.

Currently working towards the Level 5 CIPD Associate Diploma in People Management and seeking an opportunity within HR or people operations where strong transferable skills and practical experience can add immediate value.

Business Operations Manager at Wall Partitions Business (2011-01 – 2026-01)

• Managed daily business operations including staffing, administration and scheduling
• Led recruitment, onboarding and employee record management
• Processed payroll, monitored attendance and managed holidays and timekeeping
• Coordinated staff training, inductions, contracts and compliance courses
• Conducted employee appraisals and supported staff welfare and performance management
• Carried out health & safety assessments and maintained compliance documentation
• Liaised with facilities managers, contractors and suppliers to support safe operations
• Managed confidential employee and business information in line with GDPR awareness

Branch Manager at Kenning Car & Van Rental

• Managed branch operations, payroll, staff rotas and employee appraisals
• Supported recruitment, training and team supervision
• Maintained high customer service and operational standards

Personnel Officer at Asda

• Maintained employee records and supported payroll administration
• Assisted with staffing, scheduling, holidays and employee support
• Developed strong administration and communication skills in a fast-paced environment

Access to Higher Education

Diploma in Life Coaching

NVQ Level 2 & 3 in Beauty & Massage

NVQ Level 3 in Reflexology A Level in English Language

GCSEs in Maths, Physics, Chemistry, Biology