Lisandra Ribeiro

I bring a diverse skill set that can significantly contribute to team success. With a strong foundation in customer service, meticulous attention to detail, effective communication, adaptability, and proficiency in various systems, I am well-equipped to handle diverse challenges and foster a positive work environment.

Groups Reservation Agent - Novotel London West - London

(2023-01)

• Experience in Leisure Series / Ad Hoc Corporate & Leisure Groups/ Allocations and Entertainment Groups in a Hotel with 630 rooms
• Maintain a proficient relationship with agencies and corporate companies
• Proficient in overseeing quotation, inquiries, contracts, proformas, refunds, rooming lists using Ideas, RESA, Opera Cloud, Excel and Outlook
• Skilled in managing individual reservations, including preparing arrivals, handling FITs (Free Independent Travelers), confirming bookings, and addressing individual inquiries, and effectively managing customer complaints
• Effectively communicate with all departments all details of upcoming arrivals, including special requests and last minute changes
• Attending to guest query and solving issues with good communication skills

Groups Reservation Coordinator - Novotel London Waterloo - London

(2022-01 - 2023-12)

• Respond to all incoming inquiries for Groups / Meeting Space & Individual reservations in a Hotel with 187 rooms and 5 meeting rooms
• Get accurate and detailed quotations on timely basis from strategy & Revenue Manager
• Supervise groups and events briefing to other department on a daily basis
• Creating Blocks for Groups and Meetings using OPERA PMS / OPERA CLOUD
• Ensure that all complaints have initiated follow-up action
• Checking open PM balances from Groups & Meetings and close it accordingly

Front Office Team Member - Novotel London Waterloo - London

(2021-01 - 2022-12)

• Greet all guests and assist them with check-in and check-out
• Replying to guest inquiry on phone or email and solving individual reservation query and creating individual reservations if required
• Attending to guest query and solving issues with good communication skills
• Manage guest bookings and reservations
• Liaising with housekeeping regarding dirty/pick up rooms
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed

Settlements Analyst - Probitas Fidelis - Fintech Enterprise

(2019-01 - 2021-12)

• Contact with customers via email
• Resolving cash and security reconciliation breaks / Processing client fees
• Dealing with client payments (International/Sepa)
• Processing invoices and billings / Account analysis and management

Flight Attendant - White Airways - Lisbon

(2017-01 - 2019-12)

• Greet and communicate with customers
• Monitor, manage and secure the cabin
• Present emergency equipment and give instructions to passengers on how to use this equipment
• Provide help to passengers with special needs (children, disabled persons, elders etc)
• Prepare and submit reports on flight incidents

Flight Attendant Course - OATC - Omni Aviation Training Center (2017-01 - 2017-12)

Scientific-Humanistic Course on Languages and Humanities - Centro de Estudos de Fátima