Groups Reservation Agent - Novotel London West - London
(2023-01)
- Experience in Leisure Series / Ad Hoc Corporate & Leisure Groups/ Allocations and Entertainment Groups in a Hotel with 630 rooms
- Maintain a proficient relationship with agencies and corporate companies
- Proficient in overseeing quotation, inquiries, contracts, proformas, refunds, rooming lists using Ideas, RESA, Opera Cloud, Excel and Outlook
- Skilled in managing individual reservations, including preparing arrivals, handling FITs (Free Independent Travelers), confirming bookings, and addressing individual inquiries, and effectively managing customer complaints
- Effectively communicate with all departments all details of upcoming arrivals, including special requests and last minute changes
- Attending to guest query and solving issues with good communication skills
Groups Reservation Coordinator - Novotel London Waterloo - London
(2022-01 - 2023-12)
- Respond to all incoming inquiries for Groups / Meeting Space & Individual reservations in a Hotel with 187 rooms and 5 meeting rooms
- Get accurate and detailed quotations on timely basis from strategy & Revenue Manager
- Supervise groups and events briefing to other department on a daily basis
- Creating Blocks for Groups and Meetings using OPERA PMS / OPERA CLOUD
- Ensure that all complaints have initiated follow-up action
- Checking open PM balances from Groups & Meetings and close it accordingly
Front Office Team Member - Novotel London Waterloo - London
(2021-01 - 2022-12)
- Greet all guests and assist them with check-in and check-out
- Replying to guest inquiry on phone or email and solving individual reservation query and creating individual reservations if required
- Attending to guest query and solving issues with good communication skills
- Manage guest bookings and reservations
- Liaising with housekeeping regarding dirty/pick up rooms
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
Settlements Analyst - Probitas Fidelis - Fintech Enterprise
(2019-01 - 2021-12)
- Contact with customers via email
- Resolving cash and security reconciliation breaks / Processing client fees
- Dealing with client payments (International/Sepa)
- Processing invoices and billings / Account analysis and management
Flight Attendant - White Airways - Lisbon
(2017-01 - 2019-12)
- Greet and communicate with customers
- Monitor, manage and secure the cabin
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Provide help to passengers with special needs (children, disabled persons, elders etc)
- Prepare and submit reports on flight incidents
