Livvy Burnside
BA HISTORY | PGDL & MA LAW | CONTENT, CUSTOMER & ADMINISTRATIVE EXPERIENCE
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About
Recent University of Bristol and University of Law graduate with a strong academic background and professional experience across content creation, customer service, legal and administrative environments. Highly organised and detail-focused, with proven experience producing written content, managing information accurately, communicating with clients and balancing competing priorities to deadlines. Strong interest in luxury fashion, ecommerce and digital retail, with confident Microsoft Office skills and a research-led, analytical approach.
Willingness to relocate and full UK driving license. Brings together strong academic research and writing with practical customer-facing, content and administrative experience. Comfortable working with detailed information, maintaining high standards of presentation and adapting communication across professional environments.
Experience
Executive Customer Service Assistant & Content Creator at Devon Hampers Ltd (2023-10 – 2023-12)
- Delivered responsive customer service in a consumer-facing business, handling enquiries professionally and adapting communication to customer needs.
- Supported written digital content, strengthening concise, audience-focused communication and attention to presentation.
- Worked accurately and flexibly in a fast-paced environment, balancing customer-facing and administrative priorities.
Receptionist at Wood Medispa (2025-05 – 2025-09)
- Provided professional front-of-house and customer service, responding to enquiries and supporting a positive client experience.
- Balanced administrative tasks and client needs while maintaining professionalism, discretion and close attention to detail.
Junior Legal Secretary (Part-time, alongside studies) at Goodman King Solicitors Ltd (2021-06 – 2026-01)
- Prepared and drafted correspondence and documents, proofreading carefully for accuracy, consistency and presentation.
- Organised client files and supporting documentation, maintaining orderly records and accurate information.
- Undertook research and supported drafting tasks, developing confidence in locating, analysing and presenting relevant information.
- Communicated professionally with clients by telephone and email and supported solicitors with competing priorities and deadline-driven work.
Medical Secretary at Ruby Country Medical Group (2024-02 – 2025-12)
- Managed confidential information with a high level of accuracy, discretion and professionalism.
- Used SystmOne, Accurx and dictation software to process correspondence and maintain accurate digital records.
- Liaised with patients, clinicians, hospitals and consultants, adapting communication appropriately across a range of situations.
- Prioritised urgent requests and competing workloads while maintaining fast, accurate administrative work.
Waiting Staff / Front of House at Bratton Clovelly Inn (2022 – 2023)
Additional employment
Bar Staff & Waitress at The Bay View Inn (2022 – 2022)
Additional employment
Waiting Staff / Front of House at The Manor and Ashbury Hotel (2018 – 2019)
Additional employment
First-year History BA Course Representative at University of Bristol
Leadership & volunteering
Education
PGDL & MA Law in Law – The University of Law (Exeter Campus) (2025 – 2026)
BA History, Second Class Honours in History – University of Bristol (2020 – 2023)
